Remote Technical Support Specialist Jobs in District of Columbia , Employment

Are you looking for an exciting new challenge in the tech industry? We are looking for a Remote Technical Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent problem-solving skills, a passion for technology, and a commitment to customer service, then this could be the perfect job for you!

Overview A Remote Technical Support Specialist is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers understand how to use products and services. Detailed Job Description Remote Technical Support Specialists are responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot and resolve technical issues, provide technical advice, and help customers understand how to use products and services. They must also be able to provide customer service and support, answer customer inquiries, and provide technical support to customers. Job Skills Required

• Excellent customer service and communication skills

• Ability to troubleshoot and resolve technical issues

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

• Ability to multi-task and prioritize tasks

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• At least two years of experience in customer service or technical support

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Ability to troubleshoot and resolve technical issues

• Excellent customer service and communication skills

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Knowledge of remote communication tools and technologies

• Knowledge of troubleshooting and problem-solving techniques

Job Experience

• At least two years of experience in customer service or technical support

• Experience in providing remote technical support

• Experience in using remote communication tools and technologies

Job Responsibilities

• Provide technical assistance to customers over the phone, email, or other remote communication channels

• Troubleshoot and resolve technical issues

• Provide technical advice and help customers understand how to use products and services

• Provide customer service and support

• Answer customer inquiries

• Provide technical support to customers