Remote Technical Support Administrator Jobs in Ohio

1+ year's experience in a related field providing Customer Service Support

Experience with Allen Bradley and Schneider PLC controls platforms

Experience with controls hardware troubleshooting

Strong verbal and written communication skills

Participates in the support of semi-complex systems that integrate hardware and software.

Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.

Prior experience with case management systems (Salesforce preferred) and bug ticketing and tracking systems (JIRA preferred).

Experience creating knowledge articles that include resolution details and steps for internal and external use.

Knowledge of and experience with Linux, SQL and Oracle systems

Broadcast and/or cable industry experience and knowledge

Use internal knowledge base to assist with troubleshooting and modify existing articles or write new knowledge articles as required.

3 – 5 years of experience in a client-facing technical role providing client-facing technical/engineering support in a software or cloud environment.

Work with Technology Support management to discuss system needs.

Preferred scripting experience or related certifications.

Demonstrated knowledge of, and experience in supporting Microsoft Windows desktop infrastructure and related technologies.

Preferred systems experience Intune, Desktop Central, VMWARE, Air Watch, Apple Business Manager, Jira, Genesys Cloud, and Rezolve.ai.

Ability to prioritize and manage several milestones and projects efficiently.

Responsible for finalization of reported problems. Includes updating knowledge-based system and contacting users to verify closure and ensure satisfaction.

Provide effective and consistent communication to management, peers, and escalation resources in support of our customers.

Strong knowledge and ability to speak and write in the English language. Additional language skills are a plus!

Gain knowledge of all of CORSAIR’s products, uses, interoperability, and 3 rd party integrations.

Engage additional resources when necessary to provide a great customer experience.

Strong customer service skills and an eagerness to collaborate with multiple teams.

Dependable broadband internet, excellent reliability, and a quiet place to work from home in a team setting.