Remote Technical Support Administrator Jobs in Florida

Excellent analytical and project management skills

Providing project management support and governance to all strategic Technical Support initiatives.

Provide project/program management support to the Vocera Technical Support organization

Engage with project stakeholders to develop and manage project plans, outlining task milestones, dependencies, resources, due dates, etc.

BS or equivalent and 6+ years of work experience required

Experience managing large multi-discipline projects for clients

Strong knowledge of support tools such as CRM, knowledge management and ACD systems

Experience and working knowledge of network technologies (e.g. TCP/IP) and remote access tools (e.g. VPN, Remote Desktop)

Escalate appropriate service issues and concerns to management as necessary

Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences

Perform troubleshooting and diagnose technical problems using remote diagnostic tools

Set expectations and manage reported issues through to their completion