Remote Technical Support Administrator Jobs in Arkansas

Create and maintain incident management requests to product group/engineering group/finance team.

Great resume builder – gain experience with a Fortune 15 company

Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings

Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills

Knowledge of Excel: pivot tables, filters & look-up function

Quickly identify cases that require escalation (either technically or strategically).

Experience with research, project, and program management

3+ years of experience in science and/or information technology

Bachelor's degree or six (6) years of relevant work experience, or Associate's degree and four (4) years of relevant work experience

Experience managing complex projects including managing budgets

Excellent communication skills, both written and verbal

Support the development of cooperative agreement terms and conditions

Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously.

US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)

Minimum of 2-3 years of experience with Zendesk or similar ticketing system.

Minimum 2-3 years of relevant experience in technical support. Software-as-a-Service (SaaS) support experience is required.

Hands-on experience on Linux systems and administration.

Experience with log analysis for troubleshooting and problem identification..

Excellent time management skills and ability to multitask.

Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members.

Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions.

Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration.

Service-minded and attentive to giving customers the best possible support and experience with our products.