Remote Technical Support Administrator Jobs in Iowa

Ability to manage multiple support cases and demonstrated skill at managing multiple priorities

1+ years of experience in a technical support role is required

Must have customer support experience

Customer Support-related certifications are a plus

Basic knowledge of HTML and CSS is preferred.

Experience with other web site programming languages such as ASP .NET, JavaScript, C#, PHP

Trouble resolution and voice related project management in accordance with priorities set forth by the department or the company.

Maintain a thorough understanding of all relevant systems used by Telesystem. Including CRM system, trouble ticketing system, facility management system, etc.

Monitor, maintain, and Report on SLA’s for customers and ensure the requirements are met.

Acquire and maintain an up-to-date knowledge of all Telesystem deployed equipment, and software.

Demonstrate advanced working knowledge to perform packet-captures with software like Wireshark and correctly analyze and interpret the packets.

Demonstrate advanced working knowledge of the OSI model Layers 1 through Layer 7.

Cisco certification (CCNA/CCNP) or equivalent skill set.

Empower our customers and our service staff by adopting a knowledge centricapproach to problem solving.

4 year technical degree or equivalent work experience.

5+ years of experience in a customer facing techincal role.

Expertise in design/administration of Linux enterprise system, windows server system or equivalent skills.

Expertise in design/administration of enterprise class IP network or equivalent skills.

Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA.

Effectively manages many different tasks simultaneously

Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.

5+ years of experience in a similar customer-facing job function.

Experience working in a B2B SaaS organization, strong familiarity with

Security concepts, remote access, and cloud.

Maintain knowledge of relevant TDS product offerings and technology.

Assist management with technical training

100% remote work from home position

Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer-reported issues.

Diagnose, troubleshoot, and resolve customer troubles in the most expeditious manner, thus achieving our service level requirements.

Knowledge Base and process document enhancement recommendations

Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS

Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML

Experience in Business Intelligence a plus

Solid knowledge of networking concepts

Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution

Superior written and verbal communication skills are a must

Expand your skill and knowledge to play a bigger role on the team.

Answer phone calls, emails, triage/respond to support cases and manage a diverse workload to meet timelines as outlined in our SLA.

1+ years of experience in a customer service position

Excellent written, verbal and phone etiquette skills

Knowledge of DNS and setting up new domains

CMS and ticketing system experience

12 months of troubleshooting experience in a technical support call center, i.e. hardware, software, web applications and APIs, and network management

Exhibit excellent listening and problem-solving skills and is looking to learn and grow their career

Walkthrough web portal navigation and remote access devices

Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity

Experience working in a fast paced, high volume, metric driven call center environment

Set up and train new users, assist with device preferences and configuration

Remotely tests lines, trunks, and other facilities.

2 years VoIP troubleshooting or TDM switching experience.

Team lead technical resource & leadership responsibilities within Team

3+ years' computer application experience with a strong proficiency in MS office applications.

2+ years' customer service experience.

2+ years' technical support or call center experience.

Extensive Health Information Management/Coding/CDI experience

Incident escalation to E2E Service Management Team

Provisions end users, and supports issues related to access including remote users

Submit, manage and coordinate CRMs

1+ years of experience working in a Tier 1 help desk and/or technical support role

Experience using Streamline eAbstract, Epic, MS4, Cerner, Virtual Portal, Citrix, VPN environment