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Remote Support Technician I Jobs in Utah

Support Technician I, Ii, Iii-Transportation Tech Support Pt
By Utah Valley University At Orem, UT, United States
Demonstrated skills and experience working in a customer service, team-oriented collaborative environment.
Knowledge of Windows and Mac operating systems.
Knowledge of various computer applications, including Office 365 software, internet tools, diagnostic tools, and email systems.
Knowledge of TCP/IP and application network protocols, operating system configuration, and anti-virus software.
Demonstrated skills communicating to customers in a user-friendly manner.
Strong interpersonal, verbal and written communication skills.
Controls Technician, Remote Support
By Rockwell Automation At , Mayfield Village, Oh
Support our area of Automation and share knowledge with engineers.
High School Diploma or GED and Technical School Work or equivalent relevant work experience
Two or more years of experience designing, starting up, and troubleshooting industrial automation systems.
Experience with networks including ControlNet, DeviceNet, and EtherNet/IP.
To learn more about our benefits package, please visit at www.raquickfind.com.
Provide technical support by solving customer issues by phone, chat, and email.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Remote Support Technician I to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and ensuring customer satisfaction. If you are passionate about technology and helping others, this is the perfect job for you!

Overview A Remote Support Technician I is a technical support specialist who provides remote technical support to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers resolve their technical problems. Detailed Job Description A Remote Support Technician I is responsible for providing remote technical support to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers resolve their technical problems. They must also be able to provide customer service and support to customers in a professional and courteous manner. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot technical problems
• Ability to explain technical concepts to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• 1+ years of experience in a technical support role
• Knowledge of computer hardware, software, and networking
• Experience with customer service and support
• Knowledge of remote support tools and technologies
Job Knowledge
• Knowledge of computer hardware, software, and networking
• Knowledge of remote support tools and technologies
• Knowledge of customer service and support
• Knowledge of troubleshooting techniques
Job Experience
• 1+ years of experience in a technical support role
• Experience with customer service and support
• Experience with remote support tools and technologies
Job Responsibilities
• Provide remote technical support to customers over the phone, email, or other remote communication channels
• Troubleshoot customer issues, provide technical advice, and help customers resolve their technical problems
• Provide customer service and support to customers in a professional and courteous manner
• Monitor customer support tickets and respond in a timely manner
• Document customer support issues and resolutions in a database