Remote Support Technician I Jobs in Alabama , Employment

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Remote Support Technician I to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and ensuring customer satisfaction. If you are passionate about technology and helping others, this is the perfect job for you!

Overview A Remote Support Technician I is a technical support specialist who provides remote technical support to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers resolve their technical problems. Detailed Job Description A Remote Support Technician I is responsible for providing remote technical support to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers resolve their technical problems. They must also be able to provide customer service and support to customers in a professional and courteous manner. Job Skills Required

• Excellent customer service and communication skills

• Knowledge of computer hardware, software, and networking

• Ability to troubleshoot technical problems

• Ability to explain technical concepts to non-technical customers

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• 1+ years of experience in a technical support role

• Knowledge of computer hardware, software, and networking

• Experience with customer service and support

• Knowledge of remote support tools and technologies

Job Knowledge

• Knowledge of computer hardware, software, and networking

• Knowledge of remote support tools and technologies

• Knowledge of customer service and support

• Knowledge of troubleshooting techniques

Job Experience

• 1+ years of experience in a technical support role

• Experience with customer service and support

• Experience with remote support tools and technologies

Job Responsibilities

• Provide remote technical support to customers over the phone, email, or other remote communication channels

• Troubleshoot customer issues, provide technical advice, and help customers resolve their technical problems

• Provide customer service and support to customers in a professional and courteous manner

• Monitor customer support tickets and respond in a timely manner

• Document customer support issues and resolutions in a database