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Remote Service Desk Analyst Jobs in Kansas

Asd Helpdesk/ Service Desk Supervisor- Remote
By TTEC At , Englewood $46 an hour
Financial and income protection benefits
ASD Helpdesk/ Service desk Supervisor- Remote
Desktop Support Technician - Remote
Visit www. hellottecbenefits. com for more information.
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Service Desk Analyst Ii
By Duke University At , Durham, 27710
Excellent time-management and organizational skills
Experience in customer service and incident management tools (ServiceNow experience preferred)
Work with the Help Desk management to ensure smooth communication and escalation flow during major outages.
Exceptional customer service skills, including verbal and written communication skills
Expert knowledge of Windows and Macintosh operating systems, as well as strong familiarity with Linux/UNIX
Demonstrated analytical skills, including computer troubleshooting techniques
Analyst I, Service Desk (Remote)
By AMC Theatres At , Leawood, 66211, Ks $19 - $20 an hour
Establish and maintain rapport with field managers by listening, empathizing, and answering questions
2+ months experience in a customer support role
Possess good oral and written communication skills
IT certification (CompTIA A+, Network+, and/or IT Fundamentals)
Handle all incoming calls in a friendly, courteous, and professional manner
Ensure all incoming calls are answered live within an average of 90 seconds

Are you looking for a challenging and rewarding career in IT? We are looking for a Remote Service Desk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent communication skills, a passion for technology, and a desire to help others, this could be the perfect job for you!

Overview A Remote Service Desk Analyst is responsible for providing technical support to customers via phone, email, or chat. They troubleshoot customer issues, answer customer questions, and provide technical advice. They may also be responsible for providing remote access to customer systems and networks. Detailed Job Description The Remote Service Desk Analyst is responsible for providing technical support to customers via phone, email, or chat. They must be able to troubleshoot customer issues, answer customer questions, and provide technical advice. They must be able to provide remote access to customer systems and networks. They must be able to diagnose and resolve technical issues, as well as provide technical support and guidance to customers. They must be able to document customer interactions and provide customer feedback. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Ability to work independently
• Ability to work in a team environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Ability to troubleshoot technical issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Knowledge of operating systems
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in providing remote access to customer systems and networks
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot customer issues, answer customer questions, and provide technical advice
• Provide remote access to customer systems and networks
• Diagnose and resolve technical issues
• Document customer interactions and provide customer feedback
• Monitor customer systems and networks
• Maintain customer databases and records