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Remote Service Desk Analyst Jobs

Service Desk Operations Analyst
By Irvine Technology Corporation At Tempe, AZ, United States
Create user guides, knowledge base articles, and frequently asked questions (FAQs) to empower end-users and promote self-service.
1-2 years of relevant experience in Service Desk Operations , data analysis, metric based reporting
Knowledge and understanding of software development principles, methodologies, and best practices, such as Agile, DevOps, and ITIL.
Strong communication skills, with the ability to convey ideas and collaborate effectively with other team members, stakeholders, and clients.
Experience in troubleshooting workflows, data, integrations is a plus.
Strong problem-solving skills and attention to detail.
Service Desk Representative (Remote)
By Insight At United States
Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
Specific vision abilities required by this job include close vision requirements due to computer work.
Two-year Associate Degree (field related) or equivalent experience required.
Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred.
Must have a comprehensive knowledge of computer hardware/software concepts.
Clinical Service Desk Analyst
By Optimum HIT At United States
Strongly Suggested: 1 to 2 years experience with electronic medical records
Preferred: 2-3 years' experience in the healthcare field in a hospital or medical center clinical setting.
Excellent communication, organization and interpersonal skills.
Interprets, evaluates and resolves, if possible, telephone inquiries pertaining to the Epic application hardware and software products.
Utilizes existing client training materials and troubleshooting guides or seeks advice from peers to help resolve issues.
Enters all issues into the client ITSM system and assigns to the appropriate staff when necessary.
Service Desk Technician Remote
By Logicalis, Inc. At Jackson, MS, United States

This is a job for a Service Desk Technician position with a company. This is a Remote position.\ \ Summary: Provides support via phone, e-mail and chat for various PC hardware and software ...

Service Desk Analyst (Fully Remote)
By Insight Global At United States
- 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst (1-2 years)
- Proven expertise with positive customer service skills and communication skills
Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals
Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.
- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro
12:00 am - 8:30 am EST
Service Management Analyst (Remote)
By Aegon At Cedar Rapids, IA, United States
Knows fundamental process management based on ITIL and business analysis skill set.
Working knowledge of project management concepts, able to manage subsets of project tasks
Excellent time management skills including the ability to juggle multiple priorities simultaneously.
Experience with JIRA or a similar agile product management toolset.
Working knowledge of project management methodologies
Able to build strong interpersonal relationships with teammates, leadership, senior management, and internal and external stakeholders.
100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
experience in Help Desk technical Support
Service Desk Analyst Jobs
By IntelliX Software Inc At Columbus, OH, United States
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Microsoft O365, ability to type 40+ WPM, excellent time management.
3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support.
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
•Manage and report time spent on all work activities.
 100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
Candidates must have minimum 3 years of relevant Technical Support experience:
Service Desk Analyst Jobs
By DevCare Solutions At Raleigh, NC, United States
- Experience with ServiceNow is preferred.
* HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred*.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Enhanced computer literacy is required.
- Understanding of contact center environment and Service Desk role.
- Ability to organize and follow more complex and/or detailed technical procedures.
Service Desk Specialist -100% Remote Work
By TWO95 International, Inc At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
Title : Service Desk Specialist
Duration : 6+ month Contract
• Responds to incoming interactions initiated via phone, email, self-service, or chat.
Service Desk Analyst (Night/Weekend Shifts)
By DMI (Digital Management, LLC) At Virginia, United States
Possess strong customer service and communications skills
Experience using Microsoft Office tools
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of Remedy ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Service Desk Analyst Jobs
By Calibre Talent Group At New Haven, CT, United States
Must have strong organizational, time management and relationship building skills
Problem solving and troubleshooting skills
Strong oral and written communication skills
Must be able to work relatively independently without constant managerial supervision
Demonstrated working knowledge of basic to moderately complex hardware and software products
Remote support tools (i.e., Bomgar)
It Service Desk - Remote
By cloudIT At Phoenix, AZ, United States
Remote access solution implementation and support: VPN, Terminal Services, and Parallels.
2-4 years of hands-on experience.
Interpersonal skills: such as telephony skills, strong verbal and written communication skills, active listening, and customer care.
Excellent troubleshooting and problem-solving skills.
Typing skills to ensure quick and accurate entry of service request details.
Professional IT Certifications, such as Network+, Microsoft MCP, MCSA, or MCSE, Cisco CCNA, or Meraki CMNA.
Service Desk Specialist (Mycolorado) - Remote From Anywhere In Colorado.
By State of Colorado At Colorado, United States
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Employ Incident Management procedures to enter tickets into the required tracking system.
Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
Agile and scrum methodology experience.
Some Of Your Important Responsibilities Will Include
Service Desk Analyst Jobs
By Wynne Systems At United States
Ticket and workload management using our online ticketing tool
Creation of knowledge base articles
Excellent written and verbal communication skills.
1-3 years of previous Service Desk experience
Business to business support of Wynne Systems products
Replication of bugs within the Wynne System products
Service Desk Analyst (L2)
By Catapult Solutions Group At Plano, TX, United States
2-3 step interview process: Pre screen with Tiffany, virtual interview with manager, and onsite to meet team and C levels
Experience supporting C/VP Level Executives- and supporting desk side
Tier2/3 support (remote AND in the field)
Experience with larger infrastructure buildout
100% on site in Plano
Needs to have a customer service mindset
Service Desk Analyst I/Ukhc
By University of Kentucky At , Lexington, 40508, Ky $48,360 - $81,328 a year
Skills / Knowledge / Abilities
HDI Support Center Analyst. Certifications are required within one year of hire date.
Does this position have supervisory responsibilities?
Click here for more information about equivalencies:
Monday through Friday; 8:00am – 5:00pm. May require some weekends and holidays per department needs.
). Therefore, all individuals hired into this position must comply with the federal
Analyst I, Service Desk (Remote)
By AMC Theatres At , Leawood, 66211, Ks $19 - $20 an hour
Establish and maintain rapport with field managers by listening, empathizing, and answering questions
2+ months experience in a customer support role
Possess good oral and written communication skills
IT certification (CompTIA A+, Network+, and/or IT Fundamentals)
Handle all incoming calls in a friendly, courteous, and professional manner
Ensure all incoming calls are answered live within an average of 90 seconds
Remote It Service Desk Analyst (Contract)
By Gallagher At Atlanta, GA, United States
Experience in IT operations and process management.
Knowledge and understanding of incident management, attention to detail and workflow (Remedy preferred).
Diligently follow standard Service Desk operating procedures; accurately log all service desk contacts using the Incident Management tracking software.
Passion to contribute, create, publish support materials in line with best practices for Knowledge Centered Services Support model.
Minimum requirements for home internet speeds 6mbps upload and download.
Associate degree or its equivalent of 2 or more years professional experience.

Are you looking for a challenging and rewarding career in IT? We are looking for a Remote Service Desk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent communication skills, a passion for technology, and a desire to help others, this could be the perfect job for you!

Overview A Remote Service Desk Analyst is responsible for providing technical support to customers via phone, email, or chat. They troubleshoot customer issues, answer customer questions, and provide technical advice. They may also be responsible for providing remote access to customer systems and networks. Detailed Job Description The Remote Service Desk Analyst is responsible for providing technical support to customers via phone, email, or chat. They must be able to troubleshoot customer issues, answer customer questions, and provide technical advice. They must be able to provide remote access to customer systems and networks. They must be able to diagnose and resolve technical issues, as well as provide technical support and guidance to customers. They must be able to document customer interactions and provide customer feedback. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Ability to work independently
• Ability to work in a team environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Ability to troubleshoot technical issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Knowledge of operating systems
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in providing remote access to customer systems and networks
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot customer issues, answer customer questions, and provide technical advice
• Provide remote access to customer systems and networks
• Diagnose and resolve technical issues
• Document customer interactions and provide customer feedback
• Monitor customer systems and networks
• Maintain customer databases and records