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Remote Help Desk Associate Jobs in Arkansas

Help Desk Specialist (Remote In Us)
By Talentify.io At United States
We offer competitive compensation and benefits, including self-managed PTO and significant 401k contributions.
Entry-level position, with experience or certifications preferred
Escalate customer support requirements as needed and communicate relevant information
Excellent communication and customer service skills
Ability to manage and coordinate with third-party vendors
Opportunity to work with a team that solves problems with clients, rather than for them
Help Desk Analyst - Remote ($20.00 - $26.76 / Hour)
By Talentify.io At United States
Strong focus on customer service and exceptional communication skills.
Answers and documents all help desk calls related to specific software applications for assigned area.
Provides end-user support for specific software applications.
Assists with hardware issues as needed.
Creates and terminates new users in Active Directory related to specific software applications.
Creates and updates user security access.
Remote Help Desk Technician ($18.50 / Hour)
By Talentify.io At United States
Remote user administration (LANDESK) is a part of the job responsibilities
Opportunity to gain experience in customer service and IT fields
Minimum 6 months of customer service experience
Retail or IT experience is a plus
Working knowledge of Windows XP or WEPOS
Microsoft Windows, A+ or Cisco Certifications are a plus
Remote: Help Desk Analyst //Pay Rate: $28.67/Hr
By Stellar Professionals At United States
Experience working in a Help Desk environment
Associate Degree and 3 years of help desk experience or High School Diploma and 5 years of help desk experience
Applicant must have 5 years of relevant experience with the following:
Remote Help Desk Support Consultant
By Vinsys Information Technology Inc At United States
Utilize remote access tools (i.e. Splashtop or equivalent) to provide remediation of desktop issues.
Perform as the default technicians for all Tier 1 service calls.
Elevate Tier 2 issues to on-site technicians when required.
Collaborate with and, if necessary, transfer tickets to on-site staff for issues requiring elevation or in-person support.
Attend telephonic/Teams meetings as designated.
Night Shift Help Desk Analyst (Mostly Remote) ($60000.00 - $70000.00 / Year)
By Talentify.io At United States
Opportunity to work remotely from the comfort of your own home
Demonstrate knowledge of all Employer programs and services during phone calls
Manage individual expectations by clearly communicating next steps and timing
Participate in training and learning opportunities to expand knowledge
Prior customer service or sales experience
Professional and articulate communication skills
Help Desk - Remote
By Intellectt Inc At United States
Document and manage customer complaints and inquiries per Quality Management System processes and procedures.
Analytic and detail-oriented, with in-depth technical knowledge and problem-solving skills.
Strong leadership, team player, and proven customer-facing skill and experience.
The Technical Services & Support Specialist must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities.
Manages HL7 (Health Level 7) implementation projects, timelines, and associated tasks and resources.
Contributes to the technical knowledge base, as well as software, interface, and technical documentation.
Help Desk Technician - Remote ($9.62 - $25.00 / Hour)
By Talentify.io At United States
Assist Help Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Close and archive access requestMinimum Education and Experience
0-2 years of related work experience Additional Requirements as per contract/client:
Ask questions to determine work assignment queue
Serve as the single point of contact to the customer’s end users for related issues, problems, and requests
Track, route, and redirect problems to correct resources
Help Desk Technician - Remote
By Maximus At United States
Assist Help Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Perform other duties as assigned by management.
0-2 years of related work experience
High School diploma or equivalent with 0-2 years of experience.
May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Help Desk Lead - Remote
By Maximus At United States
Assist in the management the day-to-day operation
Participate in Release Management by creating a bridge to ensure post validation efforts complete
Assist with Incident Management troubleshooting. When needed stand up a new bridge when multiple conference calls are required
Bachelor's degree in related field; Equivalent combination of education and experience considered in lieu of degree
Equivalent combination of education and experience considered in lieu of degree.
Assist in the creation and maintain documentation and Knowledge Articles
Help Desk Analyst With Health Care Exp - 100% Remote
By Smart Caliber Technology At United States

Has often applied this competency to new situations, needing minimal guidance to perform successfully in most cases

Understands and can discuss the application and implications of changes to processes, policies, and procedures in this area

Remote Help Desk Technician
By A-Line Staffing Solutions At United States
• Meet certification requirements and performance standards
Help Desk Technician - Remote
• Maintain knowledge with accurate, up-to-date information relating to current policies, procedures, and troubleshooting techniques
• Effectively manage call workload
• 6+ months’ experience working in a technical support capacity
• Must demonstrate analytical, problem-solving, and interpersonal communication skills
Remote Help Desk Support ($16.00 - $20.00 / Hour)
By Talentify.io At United States
Associate’s Degree and 1 year of experience. (A relevant professional certification can be substituted for an Associate's Degree.)
Some Technical Skills(basic knowledge of windows and MS Office).
Prior Service Desk Support Experience.
Good Working knowledge of Windows and MS Office suite would be a plus.
Great Communication and Typing skills.
Great customer service skills including soft skills they are essential (ability to adjust and/or calm difficult customers).
Help Desk/It Remote- Tx ($20.00 - $25.00 / Hour)
By Talentify.io At United States
Experience working with Windows Server, Azure Active Directory, ConnectWise Manage ticket management software, and video communication software such as Teams.
Respond to and resolve incidents and requests for assistance with computer systems and provide superior customer support experience for all users.
Experience supporting Apple, iPads, and iPhones.
Experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals.
Experience supporting networking technologies, including LAN, Wi-Fi, and VPN.
One (1) year experience in a healthcare IT position.