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Remote Customer Technical Support Jobs in Texas

Noc Technical Support Specialist Night Shiftus Remote
By Motorola Solutions At , , Tx
Experience with endpoint administration for security, patch, or backup management
Remote or virtual machine support experience a plus
Use of ServiceNow or Remedy for case and incident management
1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Network fault monitoring dashboard experience
Technical Support Specialist - It - Customer Service - Indefinite Term Contract - Remote
By Filta. At Colorado, United States

With a very innovative idea for the US market (and the only one with this product), this company is the market leader in calendar integration for 2023 and allows families to organise their agendas all ...

Customer Support Associate (Remote, Hawaii)
By Squarespace At Hawaii, United States
Identify isolated customer experiences and escalate important issues.
1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
Retirement benefits with employer match
$100 per month remote Stipend
Respond to customer-submitted live chats and emails in a timely manner
Queue-based, typing work will account for approximately 90% of the role.
Manager, Technical Support - Atlanta, Ga / Remote, Irl
By Bluefin Payment Systems At , Atlanta, Ga
2+ years of group lead/management experience of SaaS based technical support team.
Experience with terminal management systems such as PAX’s PaxStore or Ingenico Estate Manager is preferred.
Manages remote Technical Support team members based in the US and Ireland.
Experience in managing remote/international teams.
Preferred of two (2) years of technical support experience with basic HTML, JSON, XML knowledge
Updates and maintains technical support training material, documentation, and knowledge base.
Customer Support Specialist - Virtual/Remote
By Enumerate At San Antonio, TX, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Bowie, MD, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Houston, TX, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Dallas, TX, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Technical Customer Support Specialist
By ABB At , Plano, Tx
Tracks regular target performance with Technical Manager and provides results to management
Ensures a positive customer experience throughout the entire process
Prepares and analyzes regular statistics with Technical Manager using available tools and collecting relevant information
We offer a hybrid work schedule, with business approval
Strong verbal and written communication skills
Coordinates resolution with After Market Life Cycle Sales Service and/or Spare Parts teams
Customer Support Specialist - Junior (Remote)
By HireMatch At Dallas, TX, United States
Becoming an extraordinaire. You’ll know the app so well, you may even have dreams about it!
Swiftly replying to customer emails with well-written, generous, authentic responses via our help desk software (Help Scout)
Investigating and resolving both basic and complex support issues in a simple, straightforward way
Troubleshooting and clearly reporting bugs to our developers
Tracking our customer’s feature requests - Our company is built for them after all!
Recording brief tutorial videos to respond to customer emails when helpful
Technical Support Engineer- Remote
By Splunk At , Plano, Tx $50.00 - $68.75 an hour
Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS
Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
Experience in Business Intelligence a plus
Solid knowledge of networking concepts
Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
Superior written and verbal communication skills are a must
Technical Support Coordinator - Remote | Wfh
By Get It Recruit - Information Technology At Dallas, TX, United States

Get It Recruit - Information Technology helps job seekers connect with employers and opportunities that match their qualifications. Once connected job seekers can complete the full application process ...

Are you looking for a challenging and rewarding job in customer technical support? Look no further! We are looking for a motivated individual to join our remote customer technical support team. You will be responsible for providing technical assistance to our customers, troubleshooting technical issues, and helping them resolve their problems. If you have excellent communication and problem-solving skills, this could be the perfect job for you!

Overview Remote Customer Technical Support is responsible for providing technical assistance to customers who are having difficulties with their products or services. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. The Remote Customer Technical Support will be responsible for troubleshooting customer issues, providing solutions, and escalating issues when necessary. Detailed Job Description The Remote Customer Technical Support will be responsible for providing technical assistance to customers via phone, email, and chat. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. The Remote Customer Technical Support will be responsible for troubleshooting customer issues, providing solutions, and escalating issues when necessary. The Remote Customer Technical Support will also be responsible for providing product and service information, as well as maintaining customer records. Job Skills Required
• Excellent customer service skills
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical knowledge of products and services
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of product and service information
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Escalate issues when necessary
• Provide product and service information
• Maintain customer records
• Follow up with customers to ensure satisfaction