Remote Customer Technical Support Jobs in Maryland , Employment

Are you looking for a challenging and rewarding job in customer technical support? Look no further! We are looking for a motivated individual to join our remote customer technical support team. You will be responsible for providing technical assistance to our customers, troubleshooting technical issues, and helping them resolve their problems. If you have excellent communication and problem-solving skills, this could be the perfect job for you!

Overview Remote Customer Technical Support is responsible for providing technical assistance to customers who are having difficulties with their products or services. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. The Remote Customer Technical Support will be responsible for troubleshooting customer issues, providing solutions, and escalating issues when necessary. Detailed Job Description The Remote Customer Technical Support will be responsible for providing technical assistance to customers via phone, email, and chat. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. The Remote Customer Technical Support will be responsible for troubleshooting customer issues, providing solutions, and escalating issues when necessary. The Remote Customer Technical Support will also be responsible for providing product and service information, as well as maintaining customer records. Job Skills Required

• Excellent customer service skills

• Strong problem-solving abilities

• Excellent verbal and written communication skills

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Ability to work independently and as part of a team

• Ability to multitask and prioritize tasks

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Technical knowledge of products and services

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Knowledge of product and service information

• Knowledge of troubleshooting techniques

Job Experience

• Previous customer service experience

• Previous technical support experience

Job Responsibilities

• Provide technical assistance to customers via phone, email, and chat

• Troubleshoot customer issues and provide solutions

• Escalate issues when necessary

• Provide product and service information

• Maintain customer records

• Follow up with customers to ensure satisfaction