Remote Customer Technical Support Jobs in California , Employment

Support Technical Account Manager - Remote | Wfh

By Get.It Recruit - Administrative At Santa Clara, CA, United States

We are a dynamic and rapidly growing Silicon Valley technology company on a mission to revolutionize the way payments are made. Our platform facilitates cash, debit, credit, and ACH payments, ...

Technical Customer Success Manager (Remote)

By Ordr, Inc. At , Santa Clara $120,000 - $150,000 a year

5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.

Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.

Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.

Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.

Lead a customer onboarding experience, adoption, and expansion across a range of relationships.

Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.

Associate Director, Customer Support And Maintenance (Remote)

By BD At , San Diego

Support Infusion International Order Management and Dispensing International Order Management

Support and develop the processes for trade in management and the need grows

Experience working with remote teams strongly preferred

Provide consultant guidance and service offering strategies in support of pre-sale, and transition to support to the sales team

Demonstrate high functional knowledge of Infusion Systems products

Maintain strong industry and product knowledge

Technical Customer Support Specialist [Healthcare]

By Braid Health At San Francisco Bay Area, United States

Diligent, detail-oriented, methodical, practical, analytical with good project management skills.

Partner with our customers to effectively and expediently resolve questions and ensure the customer’s full satisfaction with their experience.

Collaborate with internal teams to identify opportunities and continuously improve the customer experience with Braid including participation in ad-hoc projects.

Bachelor’s degree required with at least 2 years of customer support experience, or equivalent work experience with an imaging services provider

Strong written and verbal communication skills

Strong interpersonal and customer service skills

Technical Support Engineer (Remote)

By CrowdStrike At Sunnyvale, CA, United States

Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)

Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

Create process or troubleshooting documentation in the support knowledge base.

Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.

Outstanding analytical and organizational abilities.

Experience supporting Kernel level security solutions

Customer Support Specialist - Virtual/Remote

By Enumerate At Berkeley, CA, United States