Remote Customer Experience Associate Jobs in Union, Arkansas

Position: Remote (Medical/Healthcare) Customer Experience Agent

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Maintain and update customer information as necessary

Upsell current customers on new or enhanced services

Location: United States - Work-at-home

Excellent project management and coordination skills

2-3 years of experience in data analytics or customer data

2-3 years of SQL experience required; SnowSQL and PowerBI experience preferred

Supporting the ideation, development, execution, and optimization of marketing campaigns

Querying the customer database to compile customer files and analyze test results

Coordinating with cross-functional and vendor teams for flawless campaign delivery

Experience with remote or online education

Inform CX managers of trainee progress and gaps in knowledge.

Work closely with management to determine training, growth, and quality initiatives based on audit findings.

Experience creating presentations and facilitating educational experiences

Customer Experience (CX) Education Specialist,

Engaging presentation skills and the ability to keep a room upbeat and lively even when the topics might not be.

An Associate’s Degree or three (3) years related sales experience with high school diploma or GED

Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency Strong communication skills both written and verbal

Strong attention to detail and organizational skills

Ability to multi-task and manage time in a productive manner

Ability to work remotely with minimal supervision and effectively in a team environment

Previous experience with a CRM, preferably SAP

Experience in sales, account management, or a customer-facing role

Excellent time management and organizational skills

Manage a pipeline of interested customers and tailor your approach and recommendations at scale

Help customers find a life insurance policy by connecting Ladder’s benefits with the customer’s wants and needs

Excellent medical, dental, and vision coverage | We offer competitive healthcare,dental and vision plans for you and your family.

Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.

1+ years of experience in customer support for a product or service that involves a software offering or platform

Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies

Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned

Has exceptional written and verbal communication skills with a solutions-oriented approach

Is able to turn a negative customer experience into a positive through effort and consideration

Strong problem solving skills, with the ability to think creatively and logically to resolve customer issues

Opportunity to work remotely from the comfort of your own home

Comprehensive benefits package including medical, dental, vision, and retirement planning

Serve as a product ambassador, educating customers on our offerings

High school diploma, GED, or relevant work experience

Minimum 6 months of customer service or sales experience

Must have high-speed internet connection available at home

Knowledge of Infor Products and software lifecycle - Human Capital Management, Supply Chain Management or Finance are examples

Experience managing critical customer issues with senior management

Experience in the following areas: account management, project management or implementation management experience in the software industry with executive levels

Experience as a Customer Success Manager or comparable role

Experience working in a service within the software or high-tech industry

Experience with Problem Solving and Agile methodologies to quickly identify issues and determine next steps

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.

Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.

Effective communication skills in a professionally setting, both spoken and verbal.

Manages multiple channels of communication (e.g., Teams, Jabber) within a timely manner.

Must be available to work between operation hours of 5:00am-8:00pm PST.

Customer Experience Representative – Remote, Nationwide

An Associate’s Degree or three (3) years related sales experience with high school diploma or GED

Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency Strong communication skills both written and verbal

Strong attention to detail and organizational skills

Ability to multi-task and manage time in a productive manner

Ability to work remotely with minimal supervision and effectively in a team environment

Strong communication, organization, and time management skills;

Collaborates with Development, Project Management, and Creative Lead to develop the highest-quality creative product within budget and timeline constraints.

Leads UX/UI team in creating intuitive, user-friendly experiences for web, mobile, and other digital platforms;

Develops user experiences and user interfaces that facilitate user engagement, adoption, and understanding of the desired behavior change;

Leads and mentors a team of UX/UI designers and UX writers, pushing each team member to grow and expand their capabilities;

Utilizes research insights to create digital experiences that will drive behavioral changes;

Familiarity with JIRA Service Management, Airtable, Salesforce, Notion, Zapier, Loom, and Asana

Using our JIRA ticketing system to address and manage requests from fellows, alumni, and internal teams

Experience or familiarity with Google Suite & Slack

Background in Customer Experience or Customer Support

Experience working in an early-stage startup

Experience working in the tech industry or with tech professionals

Communicating with the customer experience team and fulfillment team daily.

A clear, strong communicator — You have strong writing skills and can escalate information to the right individuals quickly and clearly.

Determining the quickest, most time effective way to answer a customer’s questions and/or find the correct solution to their issue.

Prioritizing customer emails based on needs and then escalating accordingly.

Willing to work weekends and choose two other days during the week to take off.

Highlight adaptable — you’re able to meet changing deadlines while still producing high-quality work.

Call Center Customer Experience Associate - Remote

This is a remote opportunity. You must live in Wichita, KS or a surrounding community within the state of KANSAS

Training will begin on June 12th, 2023**

For you to do your best work, you need an outstanding company culture supporting you. At Cox, we st

earn an hourly rate of $18.00.

Previous influence management experience is required.

Excellent interpersonal, organizational, leadership and project management skills.

Strong reporting and analytics skills with ability to synthesize complex data points into simple, business-focused recommendations. Experience working with external agencies.

Guide and collaborate on the implementation of new capabilities and digital services (including tech stack) to ensure successful adoption.

10+ years’ experience in B2B Strategic Marketing, CX or digital marketing.

Experience across multiple commercial functions directly or through significant influence initiatives.

2+ years of experience in complaints management.

Ability to manage workflow of complaint handling, organizational, management and process.

Submit change requests (CRs) and System Maintenance logs (SMLs) as part of the change management process.

Experience working with and knowledge of Customer Experience and Voice of Customer Metrics (NPS, CSTAT, etc.), CX surveys, and customer feedback.

Perform analyses to identify emerging trends, wins, and opportunity areas in customer experience.

Gather business requirements and collaborate with internal and external cross-functional partners on data capture and distribution strategies.

Experience with customer service and management tools like Zendesk, Dialpad, and/or Salesforce

Assisting the Supporter Experience Senior Associate as a point of contact for all current and potential donors

2-3 years of customer experience in a fast­-paced organization

Exceptional interpersonal, oral, and written communication skills

Experience with marketing tools and platforms like Sprout Social, Contentful, and Iterable

Experience managing social media accounts on Facebook, Instagram, Twitter, YouTube, and TikTok

Work on various projects and initiatives to improve both the agent and customer experience.

2+ years of experience working in a customer-facing role.

Excellent verbal and written communication skills.

Successfully resolve complex customer issues through the use of multiple support channels (email, sms, chat), but mainly over the phone.

Responsible for owning and staying up to date with ongoing issues.

Handle customer escalations as needed.

Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes .

Experience with or some working knowledge of analog phones (land line).

Respond to and manage inbound customer inquiries daily .

Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture.

Talented individuals with a growth mindset who want to use their learning and relationship-building skills.

Minimum one-year Customer Service experience.