Remote Customer Care Professional Jobs in Iowa

Provide Information About Their Insurance Coverage & Benefit Plans

Resolve Concerns to Simplify Their Healthcare Experience

Health Insurance (Medical, Dental, Vision) & Other Benefits

Answer Inbound Calls from Customers and Address Questions & Concerns

Navigate Through Multiple Computer Applications with Speed & Accuracy

Adapt to Learn New Call Types When Business Needs Change & Flex Support in Those Areas

Ability to perform data entry tasks and utilize various functions within the Service Management System (SMS).

Investigates, analyzes and rectifies customer concerns or elevates problems to management attention when necessary.

Experience with SAP, ServiceMax, Salesforce, CRM or Field Service software and/or bilingual capabilities are highly desirable.

Maintain liaison with Supply Chain, Tech Support, Sales, Trade Compliance, Credit & Finance and other related departments.

Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork.

Possess excellent organizational, communication, interpersonal skills with the ability to multi-task several projects at once.

High school diploma or equivalent experience. Post-Secondary education is preferred.

Financial service or insurance experience preferred.

Experience navigating complex customer interactions from support through to resolution.

Starting at a competitive base salary of $23.46/hour ($48,796/year)

Comprehensive medical, vision, and dental (we care about your health)

4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)

Managed care experience preferred. Medical terminology, ICD, CPT and/or coding experience preferred.

Minimum of 2 years previous work experience, preferably in a health care setting.

Strongly prefer medical assistant, home health aide, nursing assistant or other similar health care para-professional training or certification.

Prior member service or customer service telephone experience desired.

Prior behavioral health experience a plus.

Excellent interpersonal and verbal communication skills and the ability to write clear and concise reports.

Assists Customer Care Manager in development and training of employees.

Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.

Strong verbal and written communication skills.

Strong computer skills, including in Microsoft Office.

Performs daily required administrative functions in accordance to written process maps.

Responds and acts on submittals within Sales Portal in specified time periods of request.

Unbelievable experience for our clients

Identifying issues early and offering suggestions for solution

Proven excellent communication skills – written and verbal.

A customer first mentality and previous experience of providing great customer service

Tech-savvy with a good working knowledge of Microsoft Office products (Excel and Word)

Proven organizational and follow-up skills (including prioritization)