Remote Customer Care Professional Jobs in Massachusetts

1-3 years of experience in a project management environment, preferably related to customer experience/service, delivery operations, and account management.

Support projects utilizing Agile project management methodology and tools.

Assist with various communication and presentation materials. This includes ongoing project/program status reports as well as capturing requirements from stakeholders.

Consults with the key stakeholders and cross-functional team members to gather and interpret documented requirements for project implementation.

Develop expertise in assigned areas and utilize that expertise effectively and efficiently to provide a premium customer experience.

Implement best in class support and continuous improvement practices that help scale the organization while driving exceptional customer experiences.