Remote Customer Care Professional Jobs in Minnesota

Responsible for meeting call handling requirements and daily telephone standards as set forth by management.

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.

Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.

Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.

Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

Leads brick and mortar agents, as well as those working remote

Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience

3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback

Motivational leadership, team building, coaching, analytical and problem-solving skills

Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience

An understanding of the total customer experience within the airline industry or other service-related industries