Product Support Specialist Jobs

Summary
Reporting to the Regional Field Service Manager, the primary responsibility of the Product Support Specialist is to provide technical product support activities including installation, repair, preventative maintenance, and software upgrades. Ensures the highest level of service to customers as the industry leader in intraoperative ultrasound systems.BK Medical is committed to designing active imaging systems that help surgeons visualize anatomy and lesions, guide interventions, and navigate inside the human body. Our mission at BK is to change the standard of care in surgical interventions with real-time visual guidance, giving surgeons the information needed to immediately make critical decisions.Now, BK Medical is advancing its mission with GE Healthcare. Together, we will reach more customers and continue to empower surgeons to make critical decisions that allow for better care, faster procedures, and reduced complications.

Responsibilities:

• Consults with customers to advise on best practices for equipment maintenance.
• Installs or replaces parts to repair equipment as well as other components according to manufacturer specifications.
• Performs recommended preventive maintenance, calibration, and certification according to manufacturer specifications.
• Deliver and facilitate training to Biomed/Clinical Engineering departments, as required.
• Advises management regarding customer satisfaction, product performance, and suggestions for product improvement.
• Responsible for all inventory items provided and utilized for servicing equipment, advising management when inventory items are at the minimum level.
• Participates in an on-call schedule responding to customer calls during non-business hours which includes weekends, holidays and after-hours.
• Interprets service manuals and uses standard test instruments and hand tools.
• Installs and sets up intraoperative ultrasound equipment which includes systems and transducers at customer location, preparing equipment for clinical use.
• Identify and escalate priority issues per Quality specifications.
• Prepare service documentation to meet Company requirements and support regulatory compliance.
• Accurately process and record customer requests using company designated CRM software.
• Apply customer management skills and expertise to manage and resolve customer needs.
• Operates systems and software to analyze malfunctions, resolve problems, and return equipment to optimal performance.
• Provides phone support and troubleshooting assistance to customers according to service policy.

Qualifications

• Computer expertise, familiarity, and demonstrated expertise with hardware and software troubleshooting.
• Strong oral and written communication skills with a professional and confident demeanor.
• High passion and comfort level with software and technology in general.
• A minimum education level of Bachelor of Science Degree with preference for Biomedical Engineering, Electrical Engineering, Mechanical Engineering or IT Technology.
• Ability to Travel up to 75%.
• Self-motivated, takes initiative, and the ability to work independently, without direct supervision.
• Attention to detail, analytical and problem-solving skills.
• Two years of experience in a medical device industry preferred.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

While GE Healthcare does not currently require U.S. employees to be vaccinated against COVID-19, some GE Healthcare customers have vaccination mandates that may apply to certain GE Healthcare employees
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No