Program Manager, Product And Partner Support

About the team

Listing Media Services is a real estate photography startup within Zillow’s ShowingTime+ brand. Our mission is to fulfill the media marketing needs of real estate agents across the United States. We are on a path to 2-4x the business this year. The Program Management team sits at the nexus of operations and product. We use data to understand our current state, identify opportunities to improve, create the plan to iterate rapidly, and manage change as we quickly scale to the largest photography business in the country. Our core functions include workforce planning, OKR management, data analytics, process design, continuous improvement, and product & partner support. Our primary customer is our Photography Operations team. Our photographers are the core of our business. We serve our Operations leaders so they can serve our photographers. We partner closely with HR, Business Operations, Product, Design, and Marketing to achieve our shared mission. Our team is light on its feet and able to adapt quickly to new information.

About the role

We are seeking an experienced and highly motivated Program Manager to join our team, focusing on Product and Partner Support for our photography service management software. In this hands-on role, you will be responsible for managing day-to-day business processes as well as leading larger projects in areas such as change management, product launches, and market expansion. As the product expert, you will work closely with cross-functional teams to execute changes, manage configurations, and implement custom solutions to ensure the success of our enterprise customers. As the business evolves and product, service, market, and operational changes occur, this program manager is the glue that holds the plane together. This dedicated resource is our subject matter expert, ensuring the system is properly configured to support the business and our partners. This program manager ensures the product, the partners, and the business march to the same drum.

Responsibilities:

• Collaborate with LMS Operations, LMS Product Managers, third party software providers, ST+ Enterprise Sales, and LMS Program Managers to drive alignment and ensure that the product, the partners, and the business are in sync.
• Manage photographer configurations and default work assignment prioritization within markets, aligning with business needs and goals.
• Provide feedback to product management teams to improve the operator experience, identify feature requests, and enable enterprise customer success.
• Lead change management initiatives across the team, ensuring smooth transitions and minimizing disruptions during product, service, and market launches.
• Monitor and report on project progress, ensuring that key milestones and deadlines are met.
• Oversee the execution of system administration tasks and manage product configuration to support the organization's growth and expansion.
• Work cross-functionally with ST+ sales, ZG Rentals, and ZG New Con to implement custom solutions that cater to unique customer requirements.
• Serve as the product expert, providing guidance and support to cross-functional teams and ensuring that the system is properly configured to support the business and our partners.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $83,200.00 - $132,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Solid background in project management, system administration, and software development exposure
• Problem solver with strong analytical skills and attention to detail
• Ensure smooth transitions during product, service, and market launches
• Experienced, driven, and organized Program Manager
• Go-to expert driving the success of product, partners, and business
• Excellent communication and interpersonal skills for cross-functional collaboration
• Ability to influence stakeholders at all levels
• Adept at managing multiple projects and priorities to meet deadlines and achieve goals
• Excel at leading change management initiatives and handling complex projects

Requirements:

• Demonstrated ability to manage multiple projects and priorities, ensuring deadlines are met and goals are achieved.
• Bachelor's degree in Business, Project Management, Information Systems, or related field.
• Strong knowledge of real estate photography software or similar platforms, with experience in system administration and configuration.
• Minimum of 5 years of experience in program or project management, preferably in a software development environment.
• Proven experience in leading change management initiatives and managing complex projects, including product, service, and market launches.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
• Certified Project Management Professional (PMP) or equivalent certification is a plus.
• Strong analytical and problem-solving skills, with a keen attention to detail.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.