Product Support Manager Jobs in Arkansas

You have experience in channel management, in particular, within the parking industry

Manage new and existing locations

Develop knowledge of how the platform works, understanding user expectations and outcomes

You are a hyper-organized person who likes to manage a lot of moving parts

Strong communication skills, with the ability to engage internal stakeholders eloquently & directly when needed.

You work well independently, can manage your own time, and do not miss targets

Manage capacity and staffing to include recruitment, supervision, scheduling, development, evaluation, and performance management.

Present project outcomes for upper management

Must be able to manage remote employees

Manage the team’s backlog to optimize throughput and to accurately predict turnaround time for open issues

Identify impediments for the team and determine the best elimination plan

Colloborate with other leaders to ensure teams are working together in order to delight our customers.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Provide feedback to product management teams to improve the operator experience, identify feature requests, and enable enterprise customer success.

Minimum of 5 years of experience in program or project management, preferably in a software development environment.

Proven experience in leading change management initiatives and managing complex projects, including product, service, and market launches.

Certified Project Management Professional (PMP) or equivalent certification is a plus.

Lead change management initiatives across the team, ensuring smooth transitions and minimizing disruptions during product, service, and market launches.

Experienced, driven, and organized Program Manager

Create and maintain customer setup configurations including integrations, screening updates, referral pathways, user management, and custom settings

Leverage technical skills and the ability to learn new applications quickly & develop expert knowledge of the NowPow application

Research issues by utilizing existing knowledge base articles and collaborating with other internal resources when a solution is not readily available

Accomplish the organization’s mission by creating an industry-leading product support experience for clients

At least 2 years of customer service experience focused on technical support

Research experience and/or an understanding of research in the health services field