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Pharmacy Call Center Representative Jobs in Texas

Senior Pharmacy Technician Call Center - Remote Tx
By Gainwell Technologies LLC At , , Tx $41,900 - $59,800 a year
2+ years of relevant experience as a pharmacy technician in managed care, insurance, or pharmacy benefit management
Ensure compliance with HIPAA/PHI protocols and requirements.
Complete approval process for straightforward cases, without requiring clinical judgement.
Conduct initial reviews of prior authorization submissions from providers or pharmacies.
Maintain effective communication with providers regarding authorization status and other inquiries.
Handle incoming calls, providing prompt and accurate resolution using available resources.
Cert Pharmacy Tech-Call Center-Days
By JPS Health Network At , Fort Worth, 76107, Tx
Ensures medication management processes meet all legal and regulatory requirements.
Sterile Compounding Certification accredited by the Accreditation Council for Pharmacy Education (ACPE).
Communicates when products need to be reordered. Manages drug supplies in a cost-effective manner and identifies opportunities to minimize waste.
National certification through National Healthcareer Association (NHA) or Pharmacy Technician Certification Board (PTCB).
Essential Job Functions & Accountabilities:
Tracks prescription orders via pharmacy programs to ensure correct delivery information is given to patients.
Pharmacy Technician / Call Center / Full-Time / Day Shift
By Grady Health System At , Atlanta, 30303, Ga
Basic computer data entry skills preferred and typing approximately 30 wpm
Pharmacy Technician PTCB Certification preferred
Organization and accurate record keeping skills
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
High School Diploma or GED is required
Completed an ASHP accredited pharmacy technician-training program is preferred
Pharmacy Call Center Representative - $1,000 Sign On Bonus
By Kroger At Portland, Oregon Metropolitan Area, United States
Maintain a current national and/or state registration, certification, or license depending on state requirements
Help to train new employees and inform them about the company's customer management policies
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Below is a list of some of the benefits we offer our associates.
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
Pharmacy Support Call Center Representative (Home-Based)
By IQVIA At , Atlanta, Ga $18 an hour
Recognize operational challenges and suggest recommendations to management, as necessary
Call center experience required (3+ years preferred)
Experience in medical claim processing is a plus
Contract Remote Role – Location (Open to Remote US)
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
Quickly assess the user's issue and provides first level support for problem resolution

Are you looking for a job that allows you to use your customer service skills to help people get the medications they need? Look no further! We are looking for a Pharmacy Call Center Representative to join our team and provide excellent customer service to our customers. Apply now and join us in making a difference in people's lives!

Overview A Pharmacy Call Center Representative is a customer service professional who works in a call center environment to provide assistance to customers who are inquiring about pharmacy services. The representative is responsible for answering customer questions, providing information about products and services, and resolving customer issues. Detailed Job Description A Pharmacy Call Center Representative is responsible for providing excellent customer service to customers who call in to inquire about pharmacy services. The representative must be able to answer customer questions, provide information about products and services, and resolve customer issues. The representative must also be able to handle customer complaints in a professional and courteous manner. The representative must be knowledgeable about the pharmacy services offered and be able to provide accurate information to customers. Job Skills Required
• Excellent customer service skills
• Ability to handle customer complaints
• Knowledge of pharmacy services
• Ability to provide accurate information
• Good communication skills
• Ability to multi-task
• Computer proficiency
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of pharmacy services
• Ability to work in a fast-paced environment
• Ability to work independently
Job Knowledge
• Knowledge of pharmacy services
• Knowledge of customer service principles
• Knowledge of computer systems and software
• Knowledge of medical terminology
Job Experience
• Previous customer service experience
• Previous call center experience
• Previous experience in a pharmacy setting
Job Responsibilities
• Answer customer inquiries about pharmacy services
• Provide accurate information about products and services
• Resolve customer issues in a timely manner
• Handle customer complaints in a professional manner
• Maintain customer records
• Follow up with customers to ensure satisfaction