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Pharmacy Call Center Representative Jobs in Iowa

Call Center Clinical Pharmacy Technician - Remote
By Prime Therapeutics At , Remote
You will determine appropriateness for medications and communicate decision to physicians, physician`s office staff, medical management staff and/or pharmacists.
For CPTs assigned to work the fax queue, responsibilities will also include:
Must have an active pharmacy technician licensure or registration in accordance with state requirements.
Active Pharmacist license supersedes requirement for CPT and/or PTCB.
Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting.
Excellent written and verbal communication skills.
Call Center Clinical Pharmacy Technician (Remote)
By Prime Therapeutics At , Remote
You will determine appropriateness for medications and communicate decision to physicians, physician`s office staff, medical management staff and/or pharmacists.
For CPTs assigned to work the fax queue, responsibilities will also include:
Must have an active pharmacy technician licensure or registration in accordance with state requirements.
In states that do not require licensure or registration, must have an active national certification (e.g., PTCB or ExCPT).
Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting.
Excellent written and verbal communication skills.
Pharmacy Tech Support Call Center Representative (Home-Based)
By IQVIA At , Remote $18 an hour
Recognize operational challenges and suggest recommendations to management, as necessary
Call center experience required (3+ years preferred)
Experience in medical claim processing is a plus
Contract Remote Role – Location (Open to Remote US)
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center

Are you looking for a job that allows you to use your customer service skills to help people get the medications they need? Look no further! We are looking for a Pharmacy Call Center Representative to join our team and provide excellent customer service to our customers. Apply now and join us in making a difference in people's lives!

Overview A Pharmacy Call Center Representative is a customer service professional who works in a call center environment to provide assistance to customers who are inquiring about pharmacy services. The representative is responsible for answering customer questions, providing information about products and services, and resolving customer issues. Detailed Job Description A Pharmacy Call Center Representative is responsible for providing excellent customer service to customers who call in to inquire about pharmacy services. The representative must be able to answer customer questions, provide information about products and services, and resolve customer issues. The representative must also be able to handle customer complaints in a professional and courteous manner. The representative must be knowledgeable about the pharmacy services offered and be able to provide accurate information to customers. Job Skills Required
• Excellent customer service skills
• Ability to handle customer complaints
• Knowledge of pharmacy services
• Ability to provide accurate information
• Good communication skills
• Ability to multi-task
• Computer proficiency
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of pharmacy services
• Ability to work in a fast-paced environment
• Ability to work independently
Job Knowledge
• Knowledge of pharmacy services
• Knowledge of customer service principles
• Knowledge of computer systems and software
• Knowledge of medical terminology
Job Experience
• Previous customer service experience
• Previous call center experience
• Previous experience in a pharmacy setting
Job Responsibilities
• Answer customer inquiries about pharmacy services
• Provide accurate information about products and services
• Resolve customer issues in a timely manner
• Handle customer complaints in a professional manner
• Maintain customer records
• Follow up with customers to ensure satisfaction