Pharmacy Call Center Representative - $1,000 Sign On Bonus

Position Summary

Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Achieve and maintain productivity levels consistent with contact center standards
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
• Support company health and wellness initiatives
• Review customer or client accounts, providing updates and information about billing, shipping, and other account items
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Help to train new employees and inform them about the company's customer management policies
• Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
• Collaborate with other call center professionals to improve customer service
• Address patient inquiries received directly through PPS telephone number

Minimum Position Qualifications

• Ability to work in a fast-paced environment
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Pharmacy Technician Certification within two years of employment
• Must be 18 years of age
• High School Diploma or GED

Desired Previous Experience/Education

• Any pharmacy experience
• Any call center experience

#rxsourcing

Jobs at Kroger: To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

Below is a list of some of the benefits we offer our associates.

Health & Well-being Benefits:

• Mental and emotional support resources through our Employee Assistance Program
• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave

Financial Benefits:

• Participation in a 401(k) plan, subject to certain eligibility requirements
• Group term life insurance eligible
• Associate discounts

Growth and Development Benefits

• Robust internal training and development resources to grow your career
• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.