People Experience Partner Jobs in New York

Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.

Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal

Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology

Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.

7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level

Relevant start-up, technology, and contact center experience

Manage investigations from start to finish, including intake meetings, background research, investigative interviews, and debrief meetings.

Minimum of 7-8 years of experience in a true HR-role, preferably as a Generalist or Business Partner.

Experience in employee relations, investigations, employment law, and disciplinary actions.

Working knowledge of federal, state and local laws that govern employment policies and practices.

Outstanding communication skills – verbal & written.

Strong knowledge of local, state, and federal labor laws.

Demonstrated experience in talent management and organizational development.

Benefits: Manage the Leave of Absence process for all employees.

Bachelor’s degree in human resources, Business Administration, or a related field. HR certifications (e.g., PHR, SPHR) are a plus.

5+ years proven experience as an HR Business Partner or similar role at the corporate level.

Strong knowledge of HR practices, policies, and employment laws.

Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.

3+ years of professional experience in talent management and administration functions.

Provide strategic guidance and coaching to managers on program design, employee relation practices, policies, performance management, employment laws, and promoting DEI.

Assist with recruiting efforts by collaborating with hiring managers in the interview process and aiding in candidate selection.

Nonprofit experience and community-based organization experience

Thorough knowledge of New York City, New York State, and federal employment laws/

SHRM Certification and/or an advanced degree is a plus

Partner with our People Relations team for investigations or any performance management issues.

Bachelor’s degree or equivalent work experience with an interest in an HR career path

Excellent written, listening and verbal communication skills

Intermediate (at a minimum) knowledge of Microsoft Outlook, Excel, Word, and PowerPoint

Exceptional interpersonal and relationship building skills

Detail oriented and excellent follow-through skills

4+ years' experience as an Office Manager, HR Coordinator, HR Administrator or Executive/Administrative Assistant

Familiarity in HR administration and workplace management

Manage logistics for team meetings in NYC (meeting rooms, hotels, meals, AV, travel, etc.)

Create a positive visitor experience including but not limited to customer visits, candidate interviews, company events, etc.

Bachelor’s Degree or equivalent in relevant work experience

Proven planning and organizational skills, attention to detail, ability to handle multiple tasks

Partner with the business to drive & lead through organizational change and other transformational initiatives impacting the employee experience

Build and develop people manager and leadership team effectiveness

Deep business acumen and experience growing global businesses through strategic talent and org planning

Analytical skills and the commitment to get to the root cause of issues by leveraging analytics and insights

Ability to operate with ambiguity and complexity in a rapidly changing environment

Ability to build strong relationships with senior leaders and be a trust builder, truth teller and influencer

Perform core HR processes such as onboarding of new hires, exit interviews, payroll & PTO management

Own the disciplinary and performance issues management process (from performance coaching to PIPs and terminations)

Prior Experience in HR BP, HR Generalist, or HR manager roles ideally in fast-growing tech scaleups

Stellar interpersonal communication skills and experience with building relationships at all levels of an organization

Run successful culture initiatives ensuring adherence to our values and an outstanding employee experience

Huge plus experience with working with Sales & Customer Success teams