Patient Scheduling Representative Jobs

Experience in a healthcare environment, preferred

What We Offer For Full-Time And Part-time Positions

Associate degree in business administration or related field, preferred

Tuition reimbursement after one year of service

Additional Position Details: FTE: 1.000000 | Full Time | 1st Shift - Days

More About Asante And Southern Oregon

Selects correct plan codes and enters all insurance information to ensure timely and efficient authorization/verification of benefits.

Monitors and manages the Call Pilot faxed orders by calling patients to schedule appointments and scanning orders into accounts.

Competitive salary: Pay based experience

Health, Vision, and Dental Coverage

Life Insurance, Short/Long Term Disability

Retirement: Inova matches dollar for dollar the first 5% of your eligible pay that you contribute to the plan

Listens well and devotes full attention to patients and medical professionals alike

Detailed and empathetic as the job involves dealing with people who are critically ill or injured

The ability to remain calm, even under the most stressful of situations

Communicates well, both orally and in writing

The ability to maintain confidentiality

Possesses a basic understanding of medical terminology and procedures

Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures

Minimum 1 year patient scheduling experience preferred

Exceptional interpersonal, written and oral communication skills

Knowledge of medical terminology is a plus

Strong computing and software skills (PC, MS Word, Excel, Outlook)

Competitive benefit package including medical/dental/vision insurance

Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, and a warm demeanor)

Knowledge of medical terminology preferred

Tuition Reimbursement is available to all employees to further develop skills and career.

Schedules appointment times using computerized scheduling programs

Communicates with patients and/or their families, as permissible, to provide necessary pre-procedure instructions and to confirm appointments

Intakes demographics, insurance information, and pre-authorizations as necessary for all scheduled encounters

Required Additional Knowledge, Skills and Abilities:

Preferred Additional Knowledge, Skills and Abilities:

(Will consider three years related post high school education/experience)

High School education or equivalent

If any experience is required, please specify what kind of experience:

If yes, what is the required licensure/certification?

Energetic yet compassionate phone skills required

Highly motivational and possesses persuasion skills

Excellent communication skills; oral, written, facilitation and presentation

Scheduler with 6 months experience in current position

Previous experience in scheduling HEDIS services

Previous outbound/inbound call center or scheduling experience, preferred

Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures

Minimum 1 year patient scheduling experience

Exceptional interpersonal, written and oral communication skills

Knowledge of medical terminology is a plus

Strong computing and software skills (PC, MS Word, Excel, Outlook)

Competitive benefit package including medical/dental/vision insurance

This is a remote / Work From Home position

Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures

Minimum 1 year patient scheduling experience

Exceptional interpersonal, written and oral communication skills

Knowledge of medical terminology is a plus

Strong computing and software skills (PC, MS Word, Excel, Outlook)

Required Skills, Knowledge, and Abilities

Manage visit prior authorization and referral requirement.

Previous experience working in healthcare.

Previous experience scheduling of patients.

Previous experience with answering phones, greeting clients and customers in person.

Excellent verbal, listening and written communication skills.

Must possess data entry and customer service skills and a clear and present speaking voice.

Prior experience in appointment scheduling, patient access, billing, customer service or health care is required.

Inbound high volume call center experience is preferred.

Must possess general knowledge of radiological procedures, exam preparations, exam sequencing, and other related functions.

Medical assistant or CPAR certificationis preferred.

Knowledge of medical terminology is highly preferred.

Minimum 2 years of clerical experience in a fast-paced, medical or professional environment, providing knowledge of computer programs is required

Experience in a healthcare environment, preferred

Associate degree in business administration or related field, preferred

Tuition reimbursement after one year of service

Basic education, experience and skills required for consideration:

Preferred education experience and skills:

Medical terminology and electronic medical record experience are preferred.

Responsible for monitoring/delegating follow-up or additional tasks.

Primary contact for 1st level escalations as defined by department leadership.

Collaborates with leadership and contributes to monthly staff/team meeting agenda items. Assist with preparing and creating presentations upon request.

Minimum – One (1) year of previous experience in an office or customer service environment.

UW Hospital and Clinics benefits

Schedule complex appointments which require the coordination of multiple resources to complete scheduling for surgical and non-surgical procedures.

Evaluation of scheduling policies and procedures.

Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.

Act as a liaison with leadership to determine scheduling resource needs.

Customer service oriented with strong interpersonal skills

Must possess excellent written and verbal communication skills

Hybrid work structure (two days in the office, three days working remotely)

Company-paid mental health benefits to support overall mental wellbeing

Veritext Summer Camp – a fun-filled culture building and learning experience

Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner

Deliver a positive and professional “customer” experience.

Monitor and direct legal transcription workflow under the guidance of the Production Manager.

Always deliver a positive and professional “customer” experience.

Strong interpersonal and communication skills.

Excellent verbal and written grammar, spelling and punctuation skills.

Company-paid mental health benefits to support overall mental wellbeing

Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.

Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers.

Demonstrates basic knowledge of CPT, ICD10 diagnosis coding documentation as required for medical services.

Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps.

If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.