Patient Scheduling Representative Jobs

Are you interested in stepping into the healthcare industry? Do you have a passion for helping others and providing the highest level of customer service? Want to join a great company and work from home?

If so, we want you on our team at T2 Flex Force! We are looking for a full-time Specialty Patient Scheduler. The Patient Scheduling Representative provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction.

Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.

THE RESPONSIBILITIES:

• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
• Available 7am-7pm EST. Monday-Friday
• Providing professional, compassionate and concierge-like service to patients
• Processing required information according to client policies and procedures
• Collecting all required patient information, including scheduling, pre-registration, and insurance verification
• Obtaining and accurately entering necessary demographic, clinical, and billing information
• Collecting copays and payment information when necessary

Requirements

• Must be flexible and adaptive to a fast pace call center environment
• Available 7am-7pm EST. Monday-Friday
• High school diploma or GED
• Knowledge of medical terminology is a plus
• Exceptional interpersonal, written and oral communication skills
• EPIC ex
• Must have computer and additional monitor (2 screens)
• Team player, self-motivated, compassionate and patient care centered
• Strong work ethic, reliability, and dependability
• Ability to maintain the highest level of confidentiality
• Minimum 1 year patient scheduling experience
• EMR experience
• Excellent attention to detail and a commitment to accuracy
• Strong computing and software skills (PC, MS Word, Excel, Outlook)

Benefits

• Extensive training and learning opportunities
• Competitive benefit package including medical/dental/vision insurance
• Knowing that you make a difference everyday
• Paid time off and holidays
• Positive work culture and great team of people
• Career development advancement

More about this position:

This is a full-time employment W2 position with eligibility for benefits

This is a remote / Work From Home position

Employees must have internet to support the IT systems