Patient Scheduling Rep - Health & Rehab

Job Summary:MaineGeneral Health. We’re with you. Be with us!

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities.

If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

The Role: Patient Scheduling Representative

MaineGeneral Health is a leading healthcare system that is proud of the culture of excellence, compassion, and collaboration that extends to our patients and their families. We are offering an opportunity for a Patient Scheduler to join our team.

The Opportunity

MaineGeneral Health is currently seeking a Patient Scheduler to join our team of professionals. The Patient Scheduler is responsible for gathering and verifying patient information including patient demographics and insurance information for scheduled appointments at our facility and physician practices. If you enjoy working in a fast-paced call-center environment and have a desire to help patients, this is your opportunity to be part of a great team.

The Work

• Communicates with medical and clinical staff to ensure the availability of facilities and staff and intake preauthorization’s at the time of scheduling
• Intakes demographics, insurance information, and pre-authorizations as necessary for all scheduled encounters
• Schedules appointment times using computerized scheduling programs
• Communicates with patients and/or their families, as permissible, to provide necessary pre-procedure instructions and to confirm appointments

You Have

• Ability to handle a large volume of outgoing and incoming calls
• Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as the ability to effectively utilize and enter information in the electronic medical record (EMR)
• Knowledge of medical terminology preferred
• 1+ year working in customer service, preferably in healthcare
• Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, and a warm demeanor)

You Get

Supported in all aspects of your wellness – physical, emotional, financial, and professional – We believe this is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center
• A variety of leadership-supported programs and learning and development resources for every stage of your professional development. We know that our employees are our most valuable resource – you are how we grow our business and care for our community
• Generous earned time - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves
• When life gets challenging, you have access to our Employee Assistance Program for you members of your household
• Access to industry-leading leave for new parents
• Health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage healthcare costs
• If eligible, you receive up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting a reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.

Scheduled Weekly Hours: 40

Scheduled Work Shift

Job Exempt: No

Benefits

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness

• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

Emotional Wellness

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness

• Tuition Reimbursement is available to all employees to further develop skills and career.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)