Patient Scheduling Representative Jobs

Are you interested in stepping into the healthcare industry? Do you have a passion for helping others and providing the highest level of customer service? Want to join a great company and work from home?

If so, we want you on our team at T2 Flex Force! We are looking for full-time Patient Scheduling Representative. The Patient Scheduling Representative provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction.

Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.

The Responsibilities

• Providing professional, compassionate and concierge-like service to patients
• Obtaining and accurately entering necessary demographic, clinical, and billing information
• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
• Available between the hours of 7am-7pm EST
• Collecting copays and payment information when necessary
• Collecting all required patient information, including scheduling, pre-registration, and insurance verification
• Processing required information according to client policies and procedures
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
• Available to work full time

Requirements

• Minimum 1 year patient scheduling experience preferred
• Knowledge of medical terminology is a plus
• Exceptional interpersonal, written and oral communication skills
• Medical assistant experience
• Team player, self-motivated, compassionate and patient care centered
• Must have computer and additional monitor (2 screens)
• High school diploma or GED
• EPIC EMR experience
• Must be flexible and adaptive to a fast pace call center environment
• Ability to maintain the highest level of confidentiality
• Excellent attention to detail and a commitment to accuracy
• Strong work ethic, reliability, and dependability
• Strong computing and software skills (PC, MS Word, Excel, Outlook)

Benefits

• Career development advancement
• Competitive benefit package including medical/dental/vision insurance
• Knowing that you make a difference everyday
• Extensive training and learning opportunities
• Positive work culture and great team of people
• After 90 days you will receive paid time off, medical, dental, vision, and sick time

More About This Position

This is a full-time employment W2 position with eligibility for benefits

This is a remote / Work From Home position

Employees must have internet to support the IT systems