Transcription Scheduling Representative Jobs

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
Overview
Providing our clients with exceptional service is the foundation of our business. In Transcription Scheduling, you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place.
What You'll Do

• Act as resource reaffirming expectations with new and existing transcriptionists.
• Gather and track transcript metrics as directed.
• General office duties and projects as assigned.
• Monitor and direct legal transcription workflow under the guidance of the Production Manager.
• Promptly answer support-related e-mails, phone calls and other electronic communications.
• Assist in tracking and processing contractor payroll.
• Assist in monitoring and maintaining transcriptionists’ adherence to standards and policies and escalate performance issues to the Production Manager and/or Quality Assurance Manager.
• Deliver a positive and professional “customer” experience.

Your skills and Competencies

• Excellent verbal and written grammar, spelling and punctuation skills.
• Ability to provide objective performance feedback
• Ability to work independently and efficiently to meet deadlines.
• Maintain composure in critical situations and communicate clearly with customers and transcriptionists.
• Excellent documentation skills.
• Organized, self-motivated and detail-oriented.
• Always deliver a positive and professional “customer” experience.
• Strong interpersonal and communication skills.

Benefits:

• Matched 401(k) to help you save for your future
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Tuition reimbursement
• Generous employee referral program
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Company-paid mental health benefits to support overall mental wellbeing
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Comprehensive medical, dental and vision insurance
• Competitive compensation

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.