Scheduling Representative Jobs

Responsibilities

• Document all calls, tasks and appointments in Salesforce
• Participate in team huddles, attend training sessions and other ad-hoc meetings as needed.
• Monitor and track daily HEDIS Services scheduled and completed.
• Communicate effectively with patients
• Accountable for daily and weekly goals for HEDIS Services scheduled
• Work independently and also as a key member of the entire team
• Maintaining open lines of communication with Clinical Liaisons, Pharmacists and other schedulers
• Create positive first impression of ExactCare and the unique services we provide.
• Call on prospective HEDIS services patients daily and schedule/live transfer them to Clinical Liaison representatives
• Place scheduled HEDIS services on Clinical Liaisons’’ calendar
• Other duties as assigned

Skills & Abilities

• Energetic yet compassionate phone skills required
• Just be cool.
• Great problem-solving and rebuttal ability
• Always seek to improve.
• Ability to exhibit ExactCare's Core Values in daily work:
• Proficient Salesforce and Scheduling workflow
• Ability to stay extremely organized
• Get it right.
• Exceed expectations.
• Self-starter with little to no supervision needed
• Excellent communication skills; oral, written, facilitation and presentation
• Passion to help people and enrich their lives
• Be the example.
• Highly motivational and possesses persuasion skills
• Capable of prioritizing and multi-tasking
• Work together for success.

Requirements

• Scheduler with 6 months experience in current position
• Previous experience in scheduling HEDIS services
• Ability to work 11:30AM-08:00PM EST, Monday - Friday
• Previous cold calling experience, preferred
• Previous outbound/inbound call center or scheduling experience, preferred