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Patient Experience Concierge Jobs in Kansas

Patient Experience Concierge Jobs
By HCA Healthcare At Overland Park, KS, United States
Education assistance (tuition, student loan, certification support, dependent scholarships)
Family support through fertility and family building benefits with Progyny and adoption assistance.
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
You must have a Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience require
Previous Patient Access experience preferred
Learn More About Employee Benefits

Are you passionate about providing exceptional customer service? Do you have a knack for making people feel welcome and appreciated? If so, then we have the perfect job for you! We are looking for a Patient Experience Concierge to join our team and provide an outstanding patient experience. As a Patient Experience Concierge, you will be responsible for greeting patients, answering questions, and providing a warm and welcoming environment. If you are looking for an opportunity to make a difference in the lives of others, then this is the job for you!

Overview:

Patient Experience Concierge is a customer service role that focuses on providing exceptional service to patients and their families. The Concierge is responsible for creating a positive and welcoming environment for patients and their families, and for providing assistance with any questions or concerns they may have.

Detailed Job Description:

The Patient Experience Concierge is responsible for providing exceptional customer service to patients and their families. This includes greeting patients and their families upon arrival, providing assistance with any questions or concerns they may have, and ensuring that their experience is as positive and welcoming as possible. The Concierge is also responsible for providing information about the hospital and its services, as well as helping to coordinate any necessary appointments or procedures.

What is Patient Experience Concierge Job Skills Required?

• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Excellent communication skills
• Ability to remain calm and professional in stressful situations
• Ability to work independently and as part of a team
• Knowledge of medical terminology
• Knowledge of hospital policies and procedures

What is Patient Experience Concierge Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of medical terminology
• Ability to multitask and prioritize tasks
• Excellent communication skills

What is Patient Experience Concierge Job Knowledge?

• Knowledge of hospital policies and procedures
• Knowledge of medical terminology
• Knowledge of customer service principles and practices

What is Patient Experience Concierge Job Experience?

• Previous customer service experience
• Previous experience in a healthcare setting

What is Patient Experience Concierge Job Responsibilities?

• Greet patients and their families upon arrival
• Provide assistance with any questions or concerns
• Ensure a positive and welcoming environment for patients and their families
• Provide information about the hospital and its services
• Coordinate any necessary appointments or procedures
• Maintain patient confidentiality
• Follow hospital policies and procedures