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Patient Experience Concierge Jobs

Patient Experience Coordinator North
By Saint Luke's Health System At Kansas City, MO, United States
The patient experience coordinator will facilitate communication between patients and the institution via a structure and program management perspective.
We value knowledge, experience, and expertise to improve patient outcomes and quality care.
Saint Luke’s offers competitive salaries and benefits packages to all of their employees, click here to find out more.
Takes patient grievances and concerns. Uses conflict negotiation skills to resolve concerns.
Collaborates with system education and quality resources to improve patient satisfaction.
Assesses the environment and make recommendations for corrective actions and policy changes to improve the patient experience.
Director Patient Experience & Culture
By Long Island Community Hospital At , New York, Ny
Understands and promotes programs to support and educate employees on developing strong cultural competency skills.
Establishes policies and protocols for all team members within the hospital in order to enhancing the patient experience.
Collaborates with physicians, nurse leaders, department heads and managers to integrate new patient centered programs and initiatives into the organization.
Utilizes innovative approaches to be an integral force in leading transformational change.
Tracks progress as well as areas for continuous improvement and proactively providing feedback to all constituents.
Collaborates in the overall development, planning and implementation of strategy, goals and objectives regarding patient centered care.
Patient Experience Manager Jobs
By Athletico At North Carolina, United States
2 years of operations management experience required; preferably in a Healthcare environment.
Deploy process-oriented change management communications in the field.
Serve as centralized liaison to the field on functions related to the patient experience and billing support.
Develop and support implementation of SOPs in the field, maintaining, periodically updating and improving centralized repository of best practices and SOPs.
High School Diploma or GED
Proven track record of developing and motivating a high performing team
Student Assistant - Patient Experience
By The Ohio State University Wexner Medical Center At , Columbus, 43210, Oh

The Department of Patient Experience is responsible for the operations of first encounter guest relations functions within the OSU Wexner Medical Center at the information desks. Guest ...

Manager, Patient Experience Jobs
By Hackensack Meridian Health At , Township Of Brick, 08724, Nj
Education, Knowledge, Skills and Abilities Required:
Education, Knowledge, Skills and Abilities Preferred:
Coach and educate human experience team members on grievance management initiatives and standards.
Management skills to include competency in budget, human resource management, process improvement.
Manage all aspects and functions of the Office of Patient Experience
Deliver human experience education and coaching programs for the organization.
Patient Experience Navigator, Patient Experience, Full Time, Days
By MarinHealth Medical Center At , Greenbrae, Ca $33.17 - $50.00 an hour
Capable of organizing multiple tasks and using good time management
Basic to intermediate computer knowledge with the ability to do data entry and retrieval
Experience in a Customer Service-related position
Experience working in a clinical setting preferred
Instinctive personality skills displaying caring and compassion for all people
Strong verbal skills for contact with patients and visitors
Patient Experience Coordinator, Patient Experience, Full Time, Days
By MarinHealth Medical Center At , Greenbrae, Ca $102,000 - $153,000 a year
High level of interpersonal skills with multiple-party stakeholders to effectively influence optimal outcomes, employee buy-in, and complex problem resolution.
A history of successfully managing relationships. Ability to support and manage performance improvement methodologies.
Exceptional communications skills, both oral and written.
Knowledge of healthcare environments (clinical and non-clinical).
Works with department leaders and staff to execute Patient Experience improvement projects.
Convenes and facilitates patient experience meetings including setting and driving agendas.
Director Patient Relations / Patient Experience Officer #1
By St. John's Episcopal Hospital At New York, NY, United States
Maintain and advance Planetree Certification dependent upon internal and external collaborative relationships
Collect, measure, analyze, and communicate data related to patient experience and prioritize upgrades
Lead development and implementation of patient experience strategy that supports the organizational mission, values, and strategic plan
Minimum 5 years leadership experience in Healthcare
CPXP Certification or ability to get certified within first 2 years
Relevant Regulatory experience and/or understanding
Hospital Director Of Patient Experience
By Clinical Management Consultants At Westbury, NY, United States

A growing acute care hospital in beautiful New York is looking to add a Hospital Director of Patient Experience to their team! This 250+ bed hospital is known for commitment to care and growth as a ...

Patient Experience Coordinator Jobs
By AHMC HealthCare At Anaheim, CA, United States
Previous experience in customer service and service recovery.
Excellent judgment and ability to stay calm and level headed in difficult situations.
Must be able to communicate information effectively to others verbally and in writing.
Customer Experience Concierge, Centurion Lounge – Philadelphia Airport
By Amex At , Philadelphia, Pa $20.00 - $33.65 an hour
Being accountable and taking ownership of the customer’s experience from beginning to end
Minimum of 1 year recent experience servicing premium customers
Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
Exceptional communication skills, delighting the customer with every single interaction
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Patient Experience Brand Designer
By Scene Health At United States
Excellent organizational skills and experience with collaborative project management tools
Experience and knowledge on print design and prep for production
Results-oriented and thoughtful in your project management style
Highly organized, efficient, able to prioritize, and manage a wide range of responsibilities
5+ years experience in brand design or visual communication
Experience crafting stories and building brands
Patient Experience Specialist Jobs
By Columbus Oncology & Hematology At Columbus, OH, United States
Excellent verbal, written, and interpersonal skills
Answer telephones; Screen and transfer calls to the appropriate recipient quickly and efficiently.
Identify emergent calls and route them to the appropriate team members.
Communicate as needed with multiple departments to ensure appropriate workflows are being used.
Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines.
At least one year in customer service
Customer Experience Agent, Care Concierge
By K Health At , $18 an hour
Strong organizational and time management skills
Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members
Experience working in healthcare or a related field is preferred
Act as a liaison between patients, clinical operations and healthcare providers
Establishes close relationships with and serves as primary point of contact for clients
Ability to build relationships with different types of people, including clients, organization members, and health care providers
Patient Experience Program Manager
By Skagit Regional Health At , Mount Vernon, 98273, Wa $31.77 - $47.66 an hour

Job Category Administrative Position Patient Experience Program Manager Req Code 25157 Location Skagit Valley Hospital Job Summary This job is responsible ...

Customer Experience Concierge Centurion Lounge - Denver
By Amex At , Denver, Co $20.00 - $33.65 an hour
Being accountable and taking ownership of the customer’s experience from beginning to end
Must have a minimum of 1-year recent experience servicing premium customers in a high-end compacity.
Must have experience in the Hospitality, Airline, Lounge or Travel industry, including reservation experience.
Exceptional communication skills, delighting the customer with every single interaction.
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Product Manager, Patient Experience, Car-T (Horsham, Pa) - Janssen Biotech, Inc
By Johnson & Johnson At Horsham, PA, United States
Marketing and/or project management experience
Effectively manage agency partners and vendors to ensure strong strategy, tactical development, and execution
Collaborate with alliance partners to drive strategy and tactics supporting the patient and care partner experience
Optimize the CAR-T patient journey and differentiate the CARVYKTI patient’s experience through innovation
Knowledge of the legal and regulatory compliance environment impacting the pharma industry is required
Minimum of 5 years of related experience in the pharmaceutical/consumer/medical device/health sciences industry is required
Patient Experience Coordinator Jobs
By University Medical Center of Southern Nevada At , Las Vegas, 89102, Nv $18.03 - $27.95 an hour
Knowledge, Skills, Abilities, and Physical Requirements
The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
At least one year of creating and delivering educational/training programs promoting patient-centered care or customer satisfaction
COMPETITIVE SALARY & BENEFITS PACKAGE
Additional and/or Preferred Position Requirements
Physical Requirements and Working Conditions:
Patient Experience Representative Jobs
By CHOICE Healthcare Services At Las Vegas, NV, United States
Document in patient management system and shared tracking files the results of contact.
Excellent compensation and comprehensive benefit package
1+ years of customer service experience, preferably in a call center environment
bilingual in Spanish Patient Experience Representative
Care for your wellbeing and work-life balance
Fun and supportive team dynamic with events and celebrations
Patient Experience Associate Jobs
By Luna Physical Therapy At Rocklin, CA, United States

Experience With Data Entry And Analysis Preferred

Are you passionate about providing exceptional customer service? Do you have a knack for making people feel welcome and appreciated? If so, then we have the perfect job for you! We are looking for a Patient Experience Concierge to join our team and provide an outstanding patient experience. As a Patient Experience Concierge, you will be responsible for greeting patients, answering questions, and providing a warm and welcoming environment. If you are looking for an opportunity to make a difference in the lives of others, then this is the job for you!

Overview:

Patient Experience Concierge is a customer service role that focuses on providing exceptional service to patients and their families. The Concierge is responsible for creating a positive and welcoming environment for patients and their families, and for providing assistance with any questions or concerns they may have.

Detailed Job Description:

The Patient Experience Concierge is responsible for providing exceptional customer service to patients and their families. This includes greeting patients and their families upon arrival, providing assistance with any questions or concerns they may have, and ensuring that their experience is as positive and welcoming as possible. The Concierge is also responsible for providing information about the hospital and its services, as well as helping to coordinate any necessary appointments or procedures.

What is Patient Experience Concierge Job Skills Required?

• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Excellent communication skills
• Ability to remain calm and professional in stressful situations
• Ability to work independently and as part of a team
• Knowledge of medical terminology
• Knowledge of hospital policies and procedures

What is Patient Experience Concierge Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of medical terminology
• Ability to multitask and prioritize tasks
• Excellent communication skills

What is Patient Experience Concierge Job Knowledge?

• Knowledge of hospital policies and procedures
• Knowledge of medical terminology
• Knowledge of customer service principles and practices

What is Patient Experience Concierge Job Experience?

• Previous customer service experience
• Previous experience in a healthcare setting

What is Patient Experience Concierge Job Responsibilities?

• Greet patients and their families upon arrival
• Provide assistance with any questions or concerns
• Ensure a positive and welcoming environment for patients and their families
• Provide information about the hospital and its services
• Coordinate any necessary appointments or procedures
• Maintain patient confidentiality
• Follow hospital policies and procedures