Patient Advocate Hsrx Jobs

Knowledge of clinical lab systems and/or customer relationship management (CRM) systems helpful

1-2 years’ experience in customer service or office environment

Accurate typing skills of at least 35 words per minute

Excellent written and verbal communication skills

Able to manage several tasks simultaneously, often under pressure

Specific vision abilities required by this job include close vision, distance vision and depth perception.

Candidate needs to have experience working with or networking within the Hemophilia or Bleeding Disorder community.

This position is more of a “soft sales” type role.

These Patient Advocates network at community events and meet patients and families of the bleeding community.

They will be managing a territory, working within the Central Time Zone.

They will need to be open to travel and potentially attending events that would be on weekends.

Strong prioritization and organizational skills

Prior pharmacy technician experience specifically with medication billing, preferred

Certified with the Pharmacy Technician Certification Board and registered with the Ohio Board of Pharmacy, preferred

Patient outreach to collect payments and coordinate payment plans

Review account billing for accuracy and communicate changes accordingly with patients

Coordinate patient profiles with appropriate pharmacy support and services

Bachelor’s degree preferred and 2 years relevant experience ( work experience may be considered in lieu of degree.)

Documented experience supporting internal team(s) required.

Ability to utilize various databases as assigned. Strong interpersonal skills desired.

Willingness to learn new skills relating to consumer reviewer engagement.

Ability to compile data, reports as needed. Strong writing/editing skills preferred.

100% Remote with occasional travel to peer review meetings to observe/evaluate assigned consumers or to set up consumer orientation meetings.

Experience with event management and execution

Manage community-based vendor partnerships and on-site logistics to enhance the experience of our residents and patients

Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections

Maintain the Matter Health value proposition and champion benefits to potential members

Collaborate with insurance and distribution partners who help patients understand their current benefits and enroll in a new insurance if needed

Manage member onboarding packet distribution and inventory

Helps administer patient satisfaction surveys while explaining the purpose and benefits of the survey.

Current and continuing CPR and First Aide certifications required.

Provides information, explanations, and guidance on resources to patients and their family members.

Coordinates with social workers to ensure that all information provided is accurate and consistent.

Assists patients in applying for services they are eligible for and advocates on the patients’ behalf to service organizations or agencies.

Routinely makes rounds in the clinic while patients are undergoing treatment to facilitate communication and identify patient needs.

Preferred Skills, Capabilities and Experiences:

Track and manage resulting actions, follow-up, accountabilities.

Prepare and present periodic reports to various levels of management on assigned accounts.

Prior or current experience within the Hemophilia community and events highly preferred.

Prior experience in Specialty Pharmacy preferred.

Date Posted: Jul 31, 2023

Must have interpersonal, written and verbal communication skills

Possesses computer skills appropriate to the position

BayCare offers a competitive total reward package including:

How often will this team member be working remotely?

Provides the emotional support to patients and families upon their arrival to the hospital.

Collaborates and works well with a team

Must have knowledge of basic spreadsheet, word processing, and data entry skills.

Must have strong organizational skills and be able to effectively manage and prioritize tasks.

High School Diploma or the equivalent plus a minimum of one year medical terminology or medical services experience required.

Must be proficient and comfortable in a computer based environment. Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

·Responds to, research and/or assists with priority inquiries and special projects as required by management.

·Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

·3 years-experience in call center, insurance, or related field

·Provides prompt, accurate, thorough, and courteous responses to all customer inquiries.

·Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.

·Performs research as needed to resolve inquiries.

Excellent interpersonal skills and communication skills

Works with the Compliance Department to lead staff trainings.

2+ years minimum in a mental healthcare setting

Strong service orientation and sensitivity to patient’s needs

Ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy

What’s In It For You

Insurance benefit knowledge in healthcare preferred

2-3 years of experience in a healthcare/clinical setting

Excellent written and verbal communication skills

Strong organization and planning skills; detail oriented

Conflict resolution and problem-solving skills

Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.

We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.

Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools.

Responsible for coordinating delivery date and time, set expectations for pick up, seeks feedback about experience and asks for referrals.

Establishes a compassionate environment through interactions with patients and caregivers.

Documents patient interactions in the electronic medical record (EMR) and other software platforms.

Monitors clinical status of patients (e.g., medication adherence and referral follow-ups) through dedicated EMR and software.

Requires ability to work independently identifying best approaches to problems/questions and determine when to seek management advice

Advanced critical thinking and problem solving skills required

Requires at least four (4) years of related work experience

Requires strong written and communication skills. Ability to speak effectively in high level forums and field questions and inquiries with confidence

Requires computer competence, including familiarity with Word and Excel as well as experience working with databases

Experience with operational development and execution preferred

THE MINIMUM QUALIFICATION REQUIREMENTS ARE

Drug Screen Authorization Form (PDF)

Request for Administrative Review (PDF)

MUST BE AVAILABLE TO WORK SHIFTS AS NECESSARY BASED ON HOSPITAL OPERATIONS; SERVICES ARE PROVIDED 24/7.

All West Hawaii Health Care Facilities are Nicotine Free

ALL JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS

8. Develops and manages policies and procedures for complaint/grievance management.

1. Identifies, manages, resolves, and tracks patient/family complaints/concerns/grievances.

3. Manages the incident reporting system for patient complaints, managing the data for tracking/trending of complaints/grievances.

5. Investigates the substance of the complaint including along with the department manager and other relevant individuals.

7. Follows departmental practices to meet regulatory requirements for response to patient/family with resolution of the investigation.

Minimum of an Associate’s degree in Nursing Required, Bachelor’s preferred.

Permanent work from home - Remote position

Flexible schedules like remote and hybrid location opportunities for qualifying roles

2 years’ experience working with patient financial assistance

Experience interacting with Non-For-Profit foundations, Manufacturer programs and state programs

Comprehensive and expressive communication skills, both verbal and written

Understand current health insurance and pharmacy benefit coverage

Permanent work from home - Remote position

Flexible schedules like remote and hybrid location opportunities for qualifying roles

2 years’ experience working with patient financial assistance

Experience interacting with Non-For-Profit foundations, Manufacturer programs and state programs

Comprehensive and expressive communication skills, both verbal and written

Understand current health insurance and pharmacy benefit coverage

· Ensures all sales and transactions are entered in point-of-sale and inventory management systems per state regulations

· Must pass all required background checks, certifications, and DOH affiliation requirements

· Two or more years of experience working in a retail environment with cash handling responsibility

· Retail sales experience preferred

· Professional written and verbal communication and interpersonal skills

· Ensures customers are accurately logged in state mandated patient tracking system

Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.

Include minimum education, technical training, and/or experience required to perform the job.

Excellent oral and written communication skills, as well as the clear understanding of the English language

Ability to prioritize and manage multiple tasks with efficiency

Minimum 2 years work experience with Social Services or Hospital Admitting or related area

Conducts interviews with patients and/or family members.