Patient Advocate Jobs

Position: Patient Advocate (PAC Team)

Location: Memphis, TN

Matter Health exists to bring primary care health services directly to older adults. We built on-site clinics in affordable housing developments that offer a personalized, holistic and high-touch approach to the patient/provider relationship. We are revolutionizing the way that healthcare is delivered to those that need it most.

With a successful Series-A raise and an ambitious expansion plan, the business is searching for talented people with experience to be a part of our evolution to delivering world class Value Based Care. Changing healthcare requires more than just great skills, it requires the ability to live the values of Matter Health every day.

We have a lot of positive change to make in the world and to make this change we will need mission oriented, collaborative teammates. Matter is a company that promotes speaking up and offering ideas that make us better. We hire the best people and give them autonomy, support and resources they need to be successful. There is accountability and responsibility for the work you will do but there is a team beside you always ready to support. Every voice matters and all voices will be heard. Are you ready to shake up healthcare for older adults? Join us on our journey!

The Day-to-Day:

The Patient Advocate builds trust and fosters relationships with the older adults living within Matter Health communities. This role is responsible for driving new patient visits to the clinic and enrolling patients in Matter Health Membership.

Focused on driving clinic utilization and championing membership, the Patient Advocate, will partner closely with our clinic staff to execute the scheduling and management of events. You should strive to provide exceptional events tailored to the communities we serve and possess a desire to enhance the quality of life for residents.

Your primary responsibilities are building awareness for Matter Health’s value and services in the community and increasing the number of residents that choose Matter Health as their Primary Care Provider. A few ways this can be accomplished are by coordinating and managing on-site events, door to door engagement, 1:1 meetings and more. Whether engaging with individuals in the communities we serve, organizing events to bring residents together, or working with clinical partners to coordinate additional services, you are an active & visible member of the community. 

• Maintain strong relationships and regular communications with property staff
• Maintain the Matter Health value proposition and champion benefits to potential members
• Schedule initial Clinical Intake Visits in Athena
• Partner closely with our clinic staff to execute the scheduling and management of the event calendar and directly aid our team in growing our member base
• Schedule and conduct meetings with leads to share our mission, vision, value proposition and services
• Identify and coordinate with local vendor partners and leverage channels to increase PCP conversions – including building staff and other care providers
• Enroll individuals living in our communities to become patients and members of a Matter Health clinic
• Manage community-based vendor partnerships and on-site logistics to enhance the experience of our residents and patients
• Develop and execute lead generating strategies, producing a monthly calendar of events to ensure growth in patient registration and Matter Health Membership
• Coordinate and lead community events to increase awareness, trust, and understanding of Matter Health
• Learn to use marketing and sales tools to identify solutions and engage new patients; Maintain up-to-date patient information in designated customer relationship management (CRM) tool (i.e. Athena and Salesforce)
• Use Matter Health marketing materials to promote scheduled community events
• Attend all resident events in the assigned market and lead day of event setup and take-down
• Ensure retention by maintaining relationships with members and guarantee Matter Health is delivering on value
• Provide content to PAC Team leaders for property monthly newsletter
• Manage member onboarding packet distribution and inventory
• Oversee event expenses, budgeting and supply ordering
• Document the attendance and resident engagement metrics at each event in Salesforce
• Attend annual training and company events to collaborate with other teammates across different market segments
• Collaborate with the Patient Advocate leaders to develop PCP conversion strategies to improve market share in all product lines
• Intake resident and clinical feedback to enhance the event schedule and increase engagement/attendance
• Performs other duties as assigned
• Collaborate with insurance and distribution partners who help patients understand their current benefits and enroll in a new insurance if needed
• Collaborate with property staff on all events hosted by both the property and Matter Health

Requirements

What Leads to Success?

• Excellent interpersonal and problem-solving skills. Must have the patience and ability to engage leads in conversation
• Ability to travel throughout the assigned market and comfort with conducting home visits
• Ability to connect with people and understand the challenges they face
• Experience with and passion for the older adult population
• High School diploma or equivalent
• Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, Outlook and presentation software
• Valid driver’s license, clear driving records and up to date car registration
• Effective written and verbal communication skills demonstrating respect and cultural awareness during interactions with residents and members
• Passion for Matter Health model, vision, and patient population
• 2+ years relevant sales experience with establishing and maintaining relationship with business/vendor partners
• Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections

Nice to Haves:

• Experience with event management and execution
• General understanding of Medicare Advantage Prescription Drug plans

Benefits

• Short term, long term, voluntary life insurance are just a few of our other great benefits
• Medical, Dental and Vision insurance, coverage starts the first day of the month following your start date
• Be seen, heard and valued in an environment where you can learn and flourish! An actual chance to make a difference in the world around you
• 401(k) with company match
• Market competitive compensation
• 4 weeks of Paid Time Off Annually – Banked not accrued! Take time when you need it, not when you’ve “earned” it

Principles that Matter:

At Matter we live and breathe our core values every day in every interaction. They are more than words on a screen or vinyl on a wall. These values are fundamental to Matter and at the core of every decision.

• Raise the Bar. We seek excellence in all we do and continually redefine standards
• Prioritize and Follow Through. It’s easy to be busy. It’s hard to execute. We prioritize what’s important and complete it to 100%.
• Hire and Develop the Best. We hire people that are hungry, humble, and smart and give them the tools to succeed at the highest level
• Be Intentional. All actions should have a greater purpose. Be intentional with what you say and do
• Build Trust. We work to build trust with everyone we come into contact with and ensure our actions will never compromise that
• Patient’s-First. Matter Health’s mission and members matter to you, deeply. We treat our patients like we would a loved one and aim to make a positive impact on every patient we serve. We are passionate about empowering our patients to Live Better
• Launch & Improve. We move fast to create solutions but are continuously learning to refine and improve
• Keep it Simple. We aim to find simple solutions to complex problems