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Overnight Guest Service Agent Jobs

Guest Service Agent - 100% Remote
By DELAWARE NORTH COMPANIES (WEMBLEY) LIMITED At United States
Minimum of one (1) year experience in a customer service oriented position.
Requires prior experience handling high phone call volume.
Exceptional communication skills both written and verbal.
Experience in hospitality industry in a similar position.
Experience with Reservations systems or programs, Springer Miller System (SMS) preferred.
Proficiency in reading, writing, and speaking the English language.
Guest Service Agent Jobs
By Commonwealth Hotels At Atlanta, GA, United States
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Knowledge of the local area to make recommendations for a variety of services
ON-DEMAND PAY (NO FEES!) Access your pay as you've earned it! No cost to you!
Overnight Guest Relations Agent
By Auberge Resorts Collection At Fort Worth, TX, United States
Excellent organizational and time management skills
Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Experience at a luxury hospitality property
2-3 years experience in a similar role
Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, notable guests and daily group activities
Guest Service Agent Jobs
By Hilton Garden Inn - Outer Banks/Kitty Hawk At Kitty Hawk, NC, United States
Carry out all reasonable requests by management.
Compensation: $14.00+ per hour (commensurate with experience)
Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
Will communicate any pertinent information with other shifts and department managers as necessary
Basic mathematical and calculator skills.
Time and a half pay for Holidays! (Easter, Thanksgiving, Christmas)
Guest Service Agent - Puerto Rico Ferry By Hornblower - Culebra
By Hornblower Group At Culebra, AL, United States
Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints.
Maintaining a manageable queue for waiting passengers.
Additional job duties as assigned.
Previous experience in ferry, transit, hospitality, or attraction industry preferred.
Experience working in customer service, retail, or visitor services a plus.
Guest Service Agent Jobs
By Commonwealth Hotels At Minot, ND, United States
Effective with time management skills.
Thorough knowledge of room rates, packages, and discounts.
Thorough knowledge of rate availability, room location, types of rooms and room operations.
Thorough knowledge of credit card and check cashing policies.
Guest Service Agent/Front Desk Clerk/Front Desk Agent
Some Key Areas Of Responsibilities Include
Guest Service Agent - Holiday Inn Express & Suites, Corona
By Talentuition At Corona, CA, United States
Basic computer skills to operate various property management and reservations systems, etc.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit
Problem-solving, reasoning, motivating, and training abilities are often used
Guest Service Agent Jobs
By Crescent Hotels & Resorts At St Louis, MO, United States
Knowledge of computer programs (Microsoft Office)
Knowledge of Lightspeed Reservation system (Preferred)
Benefit package – medical, dental, vison
Comply with attendance rules and be available to work on a regular basis.
This position will be required to work two (2) overnight shift a week
Perform any other job-related duties as assigned.
Front Office | Guest Service Agent - Overnight
By Fontainebleau Miami Beach At Miami Beach, FL, United States
Well organized and demonstrated strong problem solving skills.
High school education or equivalent. College degree preferred.
Complete necessary paperwork and respond to guest comments and requests.
Collect proper cash, credit card, or other form of payment.
Post all room charges, paid outs, and corrections accurately.
Check availability and rates on a continuous basis.
Guest Service Agent Jobs
By Commonwealth Hotels At Panama City, FL, United States
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Knowledge of the local area to make recommendations for a variety of services
Guest Service Agent/Front Desk Clerk/Front Desk Agent
Guest Service Agent/Night Auditor
By Commonwealth Hotels At Minot, ND, United States
Effective with time management skills.
Thorough knowledge of room rates, packages, and discounts.
Thorough knowledge of rate availability, room location, types of rooms and room operations.
Thorough knowledge of credit card and check cashing policies.
Guest Service Agent/Front Desk Clerk/Front Desk Agent
Some Key Areas Of Responsibilities Include
Guest Service Agent-Statue City Cruises - Battery Park
By Statue City Cruises At Ocean City, NJ, United States
Responsible for line management and ensuring that guests are notified ahead of time of their options.
Responsible for the preparation of guest service reports, synthesizing customer comments and reporting general servicing issues to management.
Responsible for all customer responses as directed by Ticket Sales Supervisor/Guest Service Manager.
Additional job duties as assigned.
Possess strong verbal skills and is comfortable working with people.
Requires outstanding communication skills and organizational skills.
Guest Service Agent (Full-Time)
By Alohilani Resort Waikiki Beach At , Honolulu, 96815, Hi
Perform other duties as requested by management.
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Guest Service Agent Jobs
By Drury Hotels At , Franklin, 45005, Oh Up to $18.93 an hour
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Ensure exceptional, positive experiences for our diverse team members and guests.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Guest Service Agent Jobs
By Sonesta At , San Francisco, 94102, Ca $31 an hour
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
One year of previous hotel experience, or retail customer service preferred.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Guest Service Agent Jobs
By The Ambrose Hotel Santa Monica At , Santa Monica, 90404, Ca $18.86 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Renaissance Denver Central Park Hotel At , Denver, 80207, Co $18 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Hyatt House Emeryville/San Francisco Bay Area At , Emeryville, 94608, Ca

Welcome you to our new house, HYATT house!

Guest Service Agent Jobs
By Resorts World Catskills At Monticello, NY, United States
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.
Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest’s stay.
Thanks the guest for staying with us and offering an expression of a return visit.
Maintain standards of a 5-star service.
Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.
Guest Service Agent Jobs
By Marriott International, Inc At , Lahaina, 96761, Hi $24.68 - $29.04 an hour
We’ll support you in and out of the workplace by offering:
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely

Are you looking for a unique opportunity to provide exceptional service to overnight guests? We are seeking an Overnight Guest Service Agent to join our team and provide a memorable experience to our guests!

Overview Overnight Guest Service Agents are responsible for providing excellent customer service to guests staying at a hotel or resort. They are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. Overnight Guest Service Agents are expected to provide a high level of customer service, maintain a professional appearance, and be knowledgeable about the hotel's services and amenities. Detailed Job Description Overnight Guest Service Agents are responsible for providing excellent customer service to guests staying at a hotel or resort. They are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. Overnight Guest Service Agents are expected to provide a high level of customer service, maintain a professional appearance, and be knowledgeable about the hotel's services and amenities. They are also responsible for greeting guests, answering questions, providing information about the hotel and its services, and resolving any customer service issues. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multi-task and prioritize
• Ability to work independently and as part of a team
• Ability to remain calm and professional in stressful situations
• Knowledge of hotel services and amenities
• Knowledge of computer systems and software
• Knowledge of local attractions and events
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to work overnight shifts
• Ability to stand for long periods of time
• Ability to lift and carry up to 50 pounds
Job Knowledge
• Knowledge of hotel services and amenities
• Knowledge of computer systems and software
• Knowledge of local attractions and events
Job Experience
• Previous customer service experience
• Previous experience working in a hotel or resort
Job Responsibilities
• Greet guests and provide information about the hotel and its services
• Answer questions and resolve customer service issues
• Maintain a professional appearance and demeanor
• Ensure that all guests are comfortable and have a pleasant stay
• Monitor the lobby and other public areas for cleanliness and safety
• Assist with check-in and check-out procedures
• Process payments and complete paperwork as needed
• Assist with luggage and other requests from guests
• Ensure that all hotel policies and procedures are followed