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Guest Service Agent-Statue City Cruises - Battery Park
Company | Statue City Cruises |
Address | Ocean City, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-27 |
Posted at | 11 months ago |
City Experiences is seeking Guest Service Agent for our Statue City Cruises operation in New York, NY (Battery Park).
- Accurately handle cash, credit card and mobile payment options when handling ticket sales as required.
- Process will call orders as well as pass packages.
- Responsible for providing guests with orientation and ensuring that they are on the right lines.
- Regular attendance in conformance with the standards, which may be established by Statue Cruises from time to time, is essential to the successful performance of this Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Additional job duties as assigned.
- Responsible for all customer responses as directed by Ticket Sales Supervisor/Guest Service Manager.
- Must provide guests with exemplary customer service while still expediting the boarding process.
- Responsible for line management and ensuring that guests are notified ahead of time of their options.
- Responsible for ensuring guests get to their destination and that all guests have disembarked from the islands at the end of the day.
- Interact as needed with NPS and all other staff on the islands.
- Responsible for the preparation of guest service reports, synthesizing customer comments and reporting general servicing issues to management.
- Responsible for ensuring proper schedules and signage are posted and updated.
- Sell and promote ticket options to visitors in an efficient and friendly manner.
- Basic computer literacy, able to operate Word, Excel, etc.
- Basic mathematical skills are also required.
- Flexibility to work evening, weekend and holiday hours.
- Requires outstanding communication skills and organizational skills.
- One plus years in customer care of guest servicing preferred.
- Possess strong verbal skills and is comfortable working with people.
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