Order Support Specialist Jobs

Job Title: Order Specialist

Reports to: Team Lead

Job Location: Los Angeles, CA

About SHEIN

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries. Founded in 2012, SHEIN has nearly 10,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles and Global Headquarters located in Singapore. In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.

Position Summary:

As a growing company, we are looking for dedicated, enthusiastic, kindly order specialist who is eager to grow in a dynamic work environment. As an order specialist, you need to confirm the order information with customers. We provide our own proprietary analytical models and rules to process orders.

Job Responsibilities:

• Communicate with customers to confirm the order information via email, telephone, etc.
• Provide feedback in time when finding work-related problems.
• Identify risks level of an order.

Job Requirements:

• Proficiency in using MS office.
• High school diploma or equivalent.
• Excellent communication ability
• Relevant customer service work experience is preferred.
• Organizational and time-management skills
• Ability to work independently and meet tight deadlines
• Attention to detail

Pay: $21.25 hourly

SHEIN Benefits and Culture:

• Employee Discounts
• Free weekly catered lunch at HQ
• Annual Holiday Party
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• 401(k) savings plan with discretionary company match and access to a financial advisor
• Invitations to pop-ups and other company events
• Company-Paid Short-Term and Long-Term Disability
• Complimentary daily office snacks and beverages
• Business Travel Accident Insurance
• Free Gym Access at HQ
• Vacation, Paid holidays and sick days
• Healthcare (medical, dental, vision, prescription drugs)
• Free Swag Giveaways
• Company-Paid Basic Life/AD&D insurance
• Perks (HQ Location)
• Dog-Friendly office
• Free Shuttle Service from HQ to LA Union Station
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program

SHEIN Distribution is an equal opportunity employer committed to a diverse workplace environment.