Inspiro Boost Infinite Voice/Chat Agent

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2054358

Inspiro Boost Infinite Voice/Chat Agent

• JULY LIMITED TIME: \$1000 JOINING BONUS ****

Pay: \$16.17/hr with an additional \$2/hr Hours Worked Incentive (HWI)*

Hours of Operation:7 days a week 5:00AM-9:00PM PST.

Full Time Schedule: 40 hours per week with OT based on business needs and can fall anywhere within hours of operation.

Work Location: 200 W Hanley Ave. Coeur dAlene, Idaho 83814

Onsite/ Hybrid opportunity:Onsite first 30 days of production minimum, then Hybrid 3 days a week onsite, 2 days a week at home: based on attendance and performance.

Attendance/ Time Off: The first 90-Days of Employment are probationary; we typically do not allow any time off. All time off requests need to be submitted to HR prior to starting employment.

Boost Infinite Voice/Chat Agent Position Overview:

Boost Wireless is now building a cutting-edge 5G network to revolutionize wireless services. Our goal is to challenge established carriers and drive innovation, relying on dedicated individuals who share our passion. Our wireless teams shape the future. We seek individuals with boundless energy, intelligence, and a commitment to excellence to join our exciting journey. The opportunity to be part of our story is here. We are INSPIRO!

Boost Wireless Support Team Members provide quality technical and customer service support, ensuring customer satisfaction. Responsibilities include resolving inquiries efficiently, assisting with billing and payments, analyzing call trends for improvement, communicating product value, and offering solutions to customer needs and technical challenges.

Key Responsibilities:

• Team Collaboration:Collaborate with colleagues and supervisors to share knowledge, best practices, and strategies for delivering exceptional customer service. Foster a positive and supportive team environment.
• Call Handling:Handle a high volume of inbound and outbound calls while maintaining a positive and enthusiastic attitude. Follow call scripts and guidelines to ensure consistent and accurate communication.
• Quality Assurance:Adhere to company guidelines and quality standards to ensure consistency, accuracy, and professionalism in all customer interactions.
• Data Entry:Accurately enter and update customer information in the company\'s database. Maintain detailed and organized records of all interactions and transactions.
• Product Knowledge:Develop a comprehensive understanding of the products, services, and processes to assist customers effectively. Stay updated on company offerings, promotions, and policies.
• Customer Service:Provide professional and courteous customer service by answering incoming calls, addressing customer inquiries, and resolving issues or concerns promptly and effectively.
• Documentation and Reporting: Prepare reports, summaries, and documentation of customer interactions, providing insights and recommendations for process improvements.
• Continuous Learning:Stay updated on industry trends, customer service techniques, and product knowledge through training sessions, workshops, and self-study.
• Time Management:Effectively manage time and prioritize tasks to meet service level agreements and individual performance targets.
• Issue Resolution:Identify customer needs and concerns, troubleshoot problems, and find appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Strong attention to detail and ability to multitask effectively.
• Proficiency in using call center software and other relevant computer applications.
• Excellent verbal and written com unication skills in English.
• Previous experience in a call center or customer service role is preferred.
• Ability to handle customer complaints or difficult situations calmly and professionally.
• Flexibility to work in a rotating shift schedule, including evenings, weekends, and holidays.
• Strong problem-solving and decision-making abilities.

Perks and Benefits:

\$2/hr Hours Worked Incentive available up to Tier 3 (must work 72 hours in a pay period to be eligible).

\$1000 Joining Bonus: \$300 paycheck after 30 days, \$300 paycheck after 60 days, \$400 paycheck after 90 days of continuous employment.

Paid Onsite Training, Competitive wages based on position.

Full-Time 40 hrs per week with opportunity for overtime.