Reception/Member Relations Jobs

Position Summary

The Receptionist (Member Relations and Communications Coordinator) is responsible for always displaying a high level of professionalism in the reception area and by providing polite and accommodating service to visitors to include members, guests, prospective members, vendors, clients, and staff in person, via the telephone or email. This position is also responsible for assisting in any assignment deemed necessary by Management and approved by the General Manager.

Essential Job Functions

• Assist in answering basic member queries related to club operations, membership, and events to the best of your ability when possible.
• Maintain regular, dependable attendance and punctuality.
• Ensure knowledge of staff movements in and out of the club.
• Creating event flyers.
• Must be knowledgeable of events to direct clients to appropriate managers.
• Maintain and update web page and all social media sources
• Perform other duties as assigned by management and approved by General Manager.
• Answer telephone in a courteous and professional manner.
• Control inventory relevant to the reception area.
• Respond promptly to requests from members, guests, and staff in a polite and professional manner.
• Screen and direct calls as appropriate.
• Maintain high standards of professional appearance and grooming, which include wearing proper attire and name tag when working.
• Take information from callers and relay messages to appropriate departments.
• Monitor and maintain office equipment.
• Greet all visitors, members, and guests in an attentive, friendly, courteous, service-oriented manner and provide direction to the correct destination.
• Prepare correspondence and documents.
• Provide general administrative and clerical support as needed.
• Tidy and maintain the reception and copier areas.

Education, Experience, And Skill Required

• High school diploma or GED required. AA or AS degree a plus.
• Must be proficient with computer systems to include Outlook, email, MS Word, Canva, Excel, and familiar with accounting and membership software.
• Strong organizational, written, and oral communication and interpersonal skills.
• Demonstrated results-oriented and capable of working with minimal direction.
• Ability to manage complex projects simultaneously and meet frequent deadlines.
• Excellent team player with the ability to work in a fast-paced environment.
• One to 3 years of receptionist, administrative assistant or related experience preferred.
• Demonstrated a high level of accuracy in the performance of tasks and assignments.
• Must possess the ability to maintain confidentiality and to handle member and guest information in a confidential manner.

Physical And Mental Demands

• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and staff members.
• Be able to work in a sitting position for long periods of time.
• Must be able to convey information and ideas clearly.
• Must be detailed oriented, able to manage data with a high degree of accuracy.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Be physically able to reach, bend, kneel, stoop, and lift above shoulder level.
• Requires ability to safely lift items up to 20 pounds occasionally.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.

Typical Working Conditions

• Schedule may vary to include evenings, holidays, and extended hours as business dictates.
• Work is performed in an indoor setting.
• Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather.

THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE, AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT.
POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.
About HEATHROW COUNTRY CLUB
At Heathrow Country Club, there is a warm, gracious welcome waiting for you. A lush, green fairway with your name on it. A fine-dining restaurant holding your table ready. Also featuring The Legacy Club at Alaqua Lakes a Tom Fazio design, added to the fold in 2013, our product is unique to Central Florida, offering 36 Championship golf holes, dining, and a full aquatic, tennis and fitness facility! Established over 35 years ago, Heathrow is one of Central Florida’s most prestigious private country clubs. Here, you’ll find towering oak-lined roads, endless sunshine, soft, warm breezes and extraordinary personal service. As one of only a few country clubs that boasts golf, tennis, aquatic, and fitness facilities, Heathrow is the ideal place for bettering your lifestyle. Exclusive accommodations are a trademark of Heathrow County Club and The Legacy Club at Alaqua Lakes. Members quickly discover for themselves a rewarding atmosphere designed for play, relaxation, and renewal. Featuring 36 holes of championship golf, premier tennis, a sparkling 6 lane competitive-style swimming pool, unmatched athletic center, award-winning dining and a Grand Ballroom, there’s everything you could ever want, and then some. Heathrow and Legacy aren't merely a country club, but an extraordinary refuge dedicated to the art of living. It's a lifestyle.