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Member Relations Billing Coordinator 1
| Company | Pedernales Electric Cooperative |
| Address | , Johnson City, 78636, Tx |
| Employment type | |
| Salary | |
| Expires | 2023-07-20 |
| Posted at | 1 year ago |
Position open until filled
$20.58 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits
- Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.
PHYSICAL OFFICE LOCATION: PEC Headquarters – 201 South Avenue F, Johnson City, TX 78636 OR other district office locations (Hybrid work options available )
Position Summary
This position is responsible for ensuring that revenue is safeguarded through accurate billing and timely collection of funds in support of the Cooperative’s strategic initiatives.
Essential Duties and Responsibilities
- Schedule and manage the meter reading process for the Billing Department
- Process interfaces between the MDM and billing systems for accurate utility billing, web presentment and database maintenance
- Schedule daily bill calculation and notice processes including reminder and collection calls
- Post, review and make corrections to readings prior to billing
- Prepare and verify work for processing and financial transactions
- Resolve complex account issues by researching the billing process, initiate and complete billing adjustments and account corrections in accordance with established procedures
- Assist in auditing member accounts, research usage, determine average consumption, verify and calculate rates, investigate high costs or other anomalies causes and resolution
- Partner with other departments and staff to ensure member issues are addressed and resolved
- Maintain financial security by following company procedures and compliance guidelines
- Ensure accuracy of all rates and fees
- Ensure members are billed accurately and according to the Cooperative’s Rate Policy by analyzing a wide variety of bills, notices, postings, documents and reports
- Identify, investigate and analyze billing discrepancies and assist in the development of comprehensive options to resolve them.
- Create service orders for problem meter readings and billings
- Extract data from multiple database applications, assist with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results
- Ensure transactions are accepted in the software system and report discrepancies
- Analyze, verify, research, reconcile and correct record discrepancies
- Compile statistical, financial, billing and revenue reports including month end, unbilled and Board of Directors reports
- Maintain current member information on accounts for returned email communications
- Schedule daily payment, update and file submission to the collection agency
- Complete, analyze and report bad debt in accordance with collections agency processes
- Reconcile the Collection Agency invoice monthly
- Analyze and complete refund files for weekly refund check runs
- Analyze account balances and agreements to facilitate the collection of delinquent accounts and create daily collection orders
- Maintain the security of confidential information
- Stay abreast of advances in technology
- Demonstrate regular and prompt attendance
- Performs other related duties as necessary or assigned.
Supervisory and/or Leadership Responsibilities
May provide technical direction to others
Knowledge, Skills and Abilities
- Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
- Knowledge of principles and processes for providing customer service
- Knowledge of accounting and billing procedures
- Knowledge of effective research and analysis methods
- Knowledge of the technical functionality of the Cooperative’s billing system
- Knowledge of the Cooperative’s Standard, Solar, Time of Use and Interconnect Rates and Billing Policies and Procedures
- Skilled in oral and written communication
- Skilled in prioritizing and managing changing initiatives
- Skilled in data analysis and problem solving
- Skilled in mathematical abilities
- Ability to multi-task
- Ability to interface with all levels of management and employees
- Ability to communicate effectively verbally and in writing
- Ability to listen and understand information verbally and in writing
- Ability to anticipate, identify, analyze and resolve conflict and problems
Minimum Qualifications - (Education, Experience, Certification, & Licensing)
- High School Diploma OR
- Associates Degree AND
- Two years of directly related experience
- Bachelor’s Degree OR
- One years of directly related experience in data measurement and analysis preferred
- Directly related experience may substitute for education
- Valid Driver’s License
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- The employee may be required to stand; reach with hands and arms, stoop and kneel
- The employee may be required to sit or stand for long periods of time
- The employee may be required to lift, carry, push, pull or move up to 25 pounds
- The employee may be required to travel
- The employee must be available for call out duty
- Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
- This position may be required to work more than 40 hours per week
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.
Pedernales Electric Cooperative is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.
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