Member Relations Manager Jobs

About Us
Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 900 diverse member colleges & universities using the Common App's free online application.
If you are an experienced Customer Service or Account Management professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Relations Manager.
Responsibilities
The Member Relations Manager provides strategic advice to a portfolio of assigned member colleges and universities that use Common App on the custom platform.
You would serve as the primary contact to assigned member colleges throughout the application year, performing tasks such as offering best practices regarding the configuration of member-specific requirements within the application, sharing industry trends, member-specific statistics, and other pertinent information. You would also work to ensure a smooth experience for member institutions throughout the application year.
Requirements
QUALIFICATIONS
This role requires:

• Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
• 2 or more years of customer/member service background.
• Highly collaborative with the ability to effectively work as part of a team and as an individual contributor.
• Bachelor’s degree or higher from a four-year college or university; or equivalent combination of education and experience.
• 4+ years of successful, progressive experience in management, communications, account management, or customer service positions.
• Candidates must live in the United States.
• Must possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.
• Ability to understand organizational structure, products, and processes to educate both internal teams and members.
• Exceptional verbal and written communication, presentation skills, and active listening skills.
• Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Must be a quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
• Must have a working knowledge of Microsoft Office.
• Member-centered approach to work, with a personal goal to exceed expectations and determine systemic root causes for issues.

The ideal candidate will possess:

• Analytical ability is strongly preferred
• Experience in higher education
• Experience with Salesforce, Acuity Scheduling, Google Docs, and WebEx
• Project or account management experience is strongly preferred
• Experience in member relations or admissions

Benefits
Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:

• Floating Holidays (9 days to be used at employee’s discretion)
• Life + AD&D (100% employer paid)
• Future growth opportunities within the organization
• Health Savings Account (HSA) with annual employer contribution starting at $1,500 or Flexible Spending Account (FSA), depending on plan election
• 403(b) Retirement Plan with 5% employer contribution + additional 5% employer match for a total of 10% employer contribution
• Short + Long Term Disability (100% employer paid)
• Healthcare
• Paid Holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, July 4th, Labor Day, and Thanksgiving Day)
• Employee Assistance Program (EAP)
• Paid time off
• Dental (plan with MetLife offering 100% employee coverage)
• Added compensation
• Vision benefits (plan with Cigna offering 100% employee coverage)
• Vacation Leave (starting at 10 days per year)
• Sick Leave (15 days per year)
• Medical (2 plan options with Cigna including an option for 100% employee coverage)
• Stipends (virtual office set up and monthly remote work support)
• Additional Voluntary Life + AD&D insurances available

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
How Do i Apply
To apply for this opportunity, send your resume and cover letter with salary expectations.