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Manager Service Desk Jobs

Service Desk Manager Jobs
By Executive Talent Solutions At New York City Metropolitan Area, United States

a hands-on Service Desk Manager with superb Customer Facing skills. Will lead team of 5 in a

NYC based Boutique MSP in the Cloud Security Space is currently expanding and looking for

Service Desk Manager Jobs
By Aditi Consulting At Menlo Park, CA, United States
IT Service Management (ITSM) Tools:
Service Desk Manager/ IT Helpdesk Manager
Duration: 12+ months Contract with potential extension
Sr. Service Desk Manager
By PACSUN At Orange County, CA, United States
 Project management experience preferred
 Working knowledge of enterprise policies and procedures with a minimum of 3 years hands-on experience
 Strong troubleshooting, interpersonal, verbal and written communication skills
 Appropriate temperament and knowledge to assist with on-call user support
 Prior experience with ServiceNow
 Experience managing multiple vendors to accomplish project objectives a plus.
Service Desk Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
2.Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
2.Strong influence, collaboration and negotiation experience.
4.Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
6.Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7.Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Service Desk Manager Jobs
By RMON Networks, Inc. At Hampstead, NH, United States
HDI Desktop Support Manager or HDI Service Manager Certification or previous MSP management experience (a plus).
Working knowledge of PSA, RMM and Knowledge Management applications for managing client environments.
Ensure team utilization rates meet expectations and provide management focus as needed.
Ability to deal effectively with conflict management scenarios resulting in a positive outcome.
Microsoft Certifications or equivalent experience in M365 and Azure environments.
Identify process improvement opportunities, work with manager for support, implement changes, and report on key metrics for success of improvement.
Service Desk Engineer Jobs
By Phyton Talent Advisors At San Francisco Bay Area, United States
· Providing excellent customer service experiences for investment professionals / senior leadership.
· Proficient and impactful oral and written communication skills.
· Strong interpersonal skills: desire and ability to play on a team.
· Interest in finance, investment banking, and the capital markets industry.
· mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity.
Desktop support / VDI/Citrix /
It Service Desk Manager
By Verra Mobility At Mesa, AZ, United States
Demonstrated progressive experience in the management of a technical support team.
2 - 3 Years of project management experience leading and delivering enterprise level projects
Must be able to manage customer expectations, front line staff to VIP level.
Manage and refine a service catalog to support the services provided by the IT operations organization
Manage and refine existing service level agreements (SLAs) to establish problem resolution expectations and timeframes.
Prepare budget proposals and manage annual operation budget for Service Desk functions
Manager, Global Service Desk
By Avid At Burlington, MA, United States
Excellent leadership and people management skills.
Oversee asset management and inventory.
Vendor management, including procurement, security reviews, and renewals.
Effectively manage, develop, and train the service desk team.
Manage escalation and resolution of service requests, problems, and incidents within ServiceNow.
Manage end-user hardware ordering and troubleshooting (Desktops, laptops, etc.)
100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
experience in Help Desk technical Support
 100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
Candidates must have minimum 3 years of relevant Technical Support experience:
Service Desk Manager Jobs
By City of Orlando Careers At Orlando, FL, United States

Description Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do ...

Service Desk Manager Jobs
By DynTek At United States
Coordinating changes with incident and problem management processes
Addressing Service Desk against SLA requirements
Excellent written and verbal communications skills
10 years of technical experience in Microsoft and or Cisco technologies
Excellent troubleshooting and problem resolution skills
Promoting a service-oriented culture within the Service Desk
Service Desk Coordinator Jobs
By Paul Mitchell Schools At Coeur d'Alene, ID, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
Service Desk Manager Jobs
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Senior Manager Service Desk
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Service Desk Associate Jobs
By Festival Foods At Green County, WI, United States
Responds to guest inquiries regarding offers, promotions, and events
Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
Knowledge of wide range of goods and services of Festival
Strong communication, interpersonal, and guest service skills
Adopts the guidelines established by Festival to resolve the complaints from guest
Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
Service Desk Jobs
By Wipro At Plano, TX, United States
· Call & customer handling skill
I have one urgent opening for my client.
Location : 5445 Legacy Drive, Suite #300, PLANO, TX – 75024
· Answer user queries assist them with L1 troubleshooting
· Adherence to policies and procedures set by client
· Opens, logs, prioritizes, assigns, and closes calls logged in the IT Service Desk
It Service Desk Manager
By University Of Washington At , Seattle, 98105, Wa $6,884 - $9,035 a month
Service queue management: Minimize repeat problems by supporting the usage, maintenance, and growth of the ITS knowledge base.
Equivalent education and/or experience may substitute for minimum requirements.
Engage in the performance management of the services delivered by the Service Desk team.
Manage the IT change management process to ensure the proper execution of changes to the HFS IT environment.
Manage the IT procurement and payment services and collaborate in the budget management process.
Model IT best practices for Service management and engagement of staff and stakeholders.
Service Desk Supervisor Jobs
By Costco Wholesale At , Seattle, 98134, Wa $106,000 - $145,000 a year
Knowledge of and/or experience in an ITIL-based role, such as Service Desk and/or Incident Management practices.
Demonstrated attention to detail and excellent time management skills.
Costco employees: Management readiness or elevated analyst experience.
This is a full-time management/leadership position (45+ hours per week).
Proven leadership skills and experience managing and developing a diverse team.
Ability to provide flexible and effective management in an ever-changing environment.
Sales Desk Manager Jobs
By Lithia Motors, Inc. At , Mesquite, 75150, Tx
Previous Automotive Sales Management experience a plus
We offer best in class industry benefits:
Manage daily activity & training of the sales staff
Strong communication and customer engagement skills
Ensure sales goals are attained
Ensure sales people are engaging with customers

Are you looking for a challenging and rewarding role in the IT industry? We are looking for an experienced Manager Service Desk to join our team and help us provide exceptional customer service. You will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are answered in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer satisfaction and service delivery. If you have a passion for customer service and are looking for an opportunity to make a difference, this could be the perfect job for you!

Overview The Manager Service Desk is responsible for managing the service desk team and ensuring that all customer service inquiries are handled in a timely and efficient manner. The Manager Service Desk is also responsible for developing and maintaining service desk policies and procedures, as well as providing technical support and guidance to the service desk team. Detailed Job Description The Manager Service Desk is responsible for managing the service desk team and ensuring that all customer service inquiries are handled in a timely and efficient manner. The Manager Service Desk is also responsible for developing and maintaining service desk policies and procedures, as well as providing technical support and guidance to the service desk team. The Manager Service Desk is also responsible for monitoring and evaluating service desk performance, and providing feedback and coaching to the service desk team. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Knowledge of service desk software and systems
• Knowledge of IT service management processes
• Knowledge of ITIL best practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a service desk or IT support role
• 2+ years of experience in a managerial role
• ITIL Foundation certification
Job Knowledge
• Knowledge of service desk software and systems
• Knowledge of IT service management processes
• Knowledge of ITIL best practices
Job Experience
• 5+ years of experience in a service desk or IT support role
• 2+ years of experience in a managerial role
Job Responsibilities
• Manage the service desk team and ensure that all customer service inquiries are handled in a timely and efficient manner
• Develop and maintain service desk policies and procedures
• Provide technical support and guidance to the service desk team
• Monitor and evaluate service desk performance
• Provide feedback and coaching to the service desk team