Manager Service Desk Jobs in Missouri , Employment

Are you looking for a challenging and rewarding role in the IT industry? We are looking for an experienced Manager Service Desk to join our team and help us provide exceptional customer service. You will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are answered in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer satisfaction and service delivery. If you have a passion for customer service and are looking for an opportunity to make a difference, this could be the perfect job for you!

Overview The Manager Service Desk is responsible for managing the service desk team and ensuring that all customer service inquiries are handled in a timely and efficient manner. The Manager Service Desk is also responsible for developing and maintaining service desk policies and procedures, as well as providing technical support and guidance to the service desk team. Detailed Job Description The Manager Service Desk is responsible for managing the service desk team and ensuring that all customer service inquiries are handled in a timely and efficient manner. The Manager Service Desk is also responsible for developing and maintaining service desk policies and procedures, as well as providing technical support and guidance to the service desk team. The Manager Service Desk is also responsible for monitoring and evaluating service desk performance, and providing feedback and coaching to the service desk team. Job Skills Required

• Excellent customer service skills

• Excellent communication and interpersonal skills

• Ability to manage multiple tasks and prioritize workload

• Ability to work independently and as part of a team

• Knowledge of service desk software and systems

• Knowledge of IT service management processes

• Knowledge of ITIL best practices

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 5+ years of experience in a service desk or IT support role

• 2+ years of experience in a managerial role

• ITIL Foundation certification

Job Knowledge

• Knowledge of service desk software and systems

• Knowledge of IT service management processes

• Knowledge of ITIL best practices

Job Experience

• 5+ years of experience in a service desk or IT support role

• 2+ years of experience in a managerial role

Job Responsibilities

• Manage the service desk team and ensure that all customer service inquiries are handled in a timely and efficient manner

• Develop and maintain service desk policies and procedures

• Provide technical support and guidance to the service desk team

• Monitor and evaluate service desk performance

• Provide feedback and coaching to the service desk team