Live Chat Assistant Jobs

Address customer queries, share product information, and offer promotional insights.

Exhibit basic English writing skills to communicate effectively.

Engage in live chat conversations on business websites and social media channels.

Seamlessly utilize online communication tools to interact with potential buyers.

Possess a laptop, phone, or tablet for online operations.

Maintain a dependable internet connection.

Collaborating with the management team

Minimum of 1 year of experience in customer service

Superb verbal and written communication skills

Providing customer support via telephone, e-mail, voice chat or in-person

Informing customers about products and services

Suggesting solutions for common problems

We offer a competitive wage and benefit package as well as a terrific, team-oriented work environment.

Maintain detailed working knowledge of specialized Weaver Leather product lines to ensure customer satisfaction.

Work closely with Customer Care Manager regarding any customer service related matters

Previous experience in a call center/live chat position.

The job responsibilities include but are not limited to:

Document all chat information based on standard operating procedures.

Responsibilities may include but are not limited to:

Assist in the preparation and distribution of animal diets

Assist in cleaning of animal enclosures, including washing dishes, etc

Assist in the maintenance of the Reptile House work areas

High School Diploma (College coursework in related field preferred)

Interest in Reptiles and Amphibians

A bachelor’s degree in journalism or related field of study is preferred, or equivalent experience

One year of production or related experience with some experience in video and graphics

Must have excellent interpersonal and organizational skills

Must demonstrate strong writing skills

Experience in control room a plus

Knowledge of current events and strong editorial judgement are also important

Minimum 2 years of experience in Customer Service or related fields.

Excellent writing and communication skills

Knowledge of Microsoft Office applications

Prior experience with Live Chat and ERP systems preferred

Experience supporting Sales in a CPG organization is preferred.

Review all leads generated by Drift's WebBot through live chat and prequalify them

Must have a device capable of accessing social media and website chat functions (Phone/Tablet/Laptop).

Be able to work independently.

Ability to closely follow provided steps and instructions.

Availability of 10+ hours per week.

What you will be doing:

Facebook Chat Assistants are in tremendous demand worldwide right now.

Excellent written and verbal communication skills

Proficiency in computer skills (MS Office, PLM, SAP basis)

Provide support to customers via live chat

Answer questions, resolve issues, and provide assistance with products and services

Work independently and as part of a team

Think critically and solve problems

Bachelor's degree in Computer Science, Mathematics, Information Management or a related field

No years of experience as a data analyst or in a related field

High-level written and verbal communication skills

Ability to understand business needs and relay into easy to understand, non-technical language

All applicants must be eligible to work in USA.

Excellent time-management and prioritization skills

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

1-2 years proven experience in supporting client success

Excellent written and verbal communication skills

Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.

Experience using help desk software and remote support tools

[Experience as a Customer Support Specialist or similar CS role

Excellent communication and problem-solving skills

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Proven experience in customer support, preferably in a live chat environment.

Excellent written and verbal communication skills, with a keen eye for detail.

Strong problem-solving abilities, capable of finding creative solutions to customer issues.

A positive attitude, resilience, and the ability to thrive in a fast-paced remote work setting.

Competitive hourly wage of $25, rewarding your exceptional skills and commitment.

The opportunity to work remotely from the comfort of your own home.