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Conyers Electrical Service is looking for a customer service representative to join our team in our Virgina office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

All Applicant must be based in the United States

Responsibilities:

• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

Requirements:

• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• All applicant must be eligible to work in USA
• 1-2 years proven experience in supporting client success
• Bachelor’s degree or equivalent
• Familiarity with CRM system
• Excellent time-management and prioritization skills
• Passion for delighting customers with above and beyond service

About Conyers Electrical Service: From start to finish, we strive to offer top-notch electrical and HVAC services to all of our customers, large and small.

We’re able to achieve these high standards through supplying quality products and impeccable service.

Conyers understands that emergencies happen 24 hours a day, so we make sure to have contractors on call 365 days a year, 24 hours a day, to service any residential, commercial, or electrical or HVAC emergency need!

Conyers Eelectrical Services is a Power organization dedicated to worked side-by-side with Ron and learned many of his electrical skills working with his father

Our employees enjoy a work culture that promotes worked side-by-side with Ron and learned many of his electrical skills working with his father.

Conyers Electrical Service benefits include Medical, Dental, Vision, Tobacco Cessation, HealthAccount (Flexible Spending Account), CareAccount (Flexible Spending Account)
Life Insurance, Accident Insurance, Disability Coverage, Long-Term Care Insurance, Group Legal Insurance, Auto and Home Insurance

Employees can also take advantage of Medical, Dental, Vision, Tobacco Cessation, HealthAccount (Flexible Spending Account), CareAccount (Flexible Spending Account)
Life Insurance, Accident Insurance, Disability Coverage, Long-Term Care Insurance, Group Legal Insurance, Auto and Home Insurance.