Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Live Chat Specialist Jobs
Recruited by Weaver Leather 8 months ago Address , Mount Hope
Customer Service Agent Jobs
Recruited by Maximus Global Services 8 months ago Address , Miami, 33126 $18.73 an hour
Chat And Email Agent
Recruited by Amynta Group 9 months ago Address , Logan
Customer Service Agent Jobs
Recruited by Kable Staffing 11 months ago Address West Chester, OH, United States
Customer Service Security Agent
Recruited by Gardaworld 11 months ago Address , Lee's Summit, Mo $18 an hour
Customer Service Gate Agent
Recruited by Piedmont Airlines 11 months ago Address , Manchester, Nh $18.18 an hour
Customer Service Agent Jobs
Recruited by Foundever 11 months ago Address , Summerton, Sc From $17 an hour

Customer Service / Live Chat

Company

Nassau Candy
Address , Hicksville, 11801
Employment type
Salary
Expires 2023-09-11
Posted at 9 months ago
Job Description
Nassau Candy is a premier manufacturer, importer and distributor of candy, specialty confections, gourmet foods and customized products.

We are seeking a strong and enthusiastic Customer Ser vice / Live Chat Agent to join our fast paced team!

Our Customer Service / Live Chat Agents are responsible for screening potential customers and connecting them with the appropriate Customer Service and Sales team members to support their business needs, as well as for providing a stellar level of customer support to new and existing clients.

Essential Functions:
  • Review all leads generated by Drift's WebBot through live chat and prequalify them
  • Schedule meetings between the customer and the designated sales team representative as needed
  • Confirm information and load details into Deacom ERP
  • May perform other duties and participate in other projects as needed
  • Assign prospective customers to members of the team
  • Identify business needs by researching and speaking with customers to better understand the objective and potential sales
  • Respond to customer service tickets generated by Drift or assign them to the appropriate customer service team member
  • Effectively respond to emails and Live Chat messages addressing requests for support
  • Obtain customer registration information enabling them to shop on our websites

Minimum Requirements:
  • Organized with exceptional follow-up
  • Experience supporting Sales in a CPG organization is preferred.
  • Minimum 2 years of experience in Customer Service or related fields.
  • Prior experience with Live Chat and ERP systems preferred
  • Ability to multi-task in a dynamic work environment
  • High School diploma required
  • Knowledge of Microsoft Office applications
  • Ability to think and respond quickly and intelligently
  • Excellent writing and communication skills

Excellent career opportunity in an established and thriving Long Island company.

Nassau Candy is proudly an Equal Opportunity Employer