Live Chat Specialist Jobs

Weaver Leather is looking for a full-time Live Chat Specialist to join our Customer Care Team.

The job responsibilities include but are not limited to:

• Answer product questions on our websites.
• Provide prompt responses and resolutions to inquiries via live chat by answering product questions; make recommendations based on needs, trouble shoot product issues such as proper use, sizing, product care and maintenance.
• Work effectively with other departments to solve customer requests and/or questions.
• Assist in our Supply Retail Store as needed.
• Resolve customer complaints via phone, email, and mail. Ensure that proper customer service is being delivered with each customer interaction.
• Meet designated live chat standards such as first contact resolution, chat quality, contact duration and guest satisfaction.
• Maintain detailed working knowledge of specialized Weaver Leather product lines to ensure customer satisfaction.
• Participate in weekly department training/information sessions.
• Respond to product and service reviews on our websites.
• Work closely with Customer Care Manager regarding any customer service related matters
• Document all chat information based on standard operating procedures.

Our ideal candidate is a:

• Previous experience in a call center/live chat position.
• Must be able to work a flexible schedule to be available during peak chat hours.
• Strong communicator with a heart to serve customers.
• Ability to work out of our Mt. Hope, OH office.
• Ability to type 35+ WPM with 80% accuracy.
• Ability to handle multiple inbound chats with a high level of accuracy and attention to detail.

We offer a competitive wage and benefit package as well as a terrific, team-oriented work environment.