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Lead Support Specialist Jobs in Massachusetts

Support Specialist Jobs
By Alliance for Clinical Trials in Oncology At Boston, MA, United States
Conduct system administration as needed, including, but not limited to, user management and system communications.
Assist with conducting effective change management.
Excellent organizational and problem-solving skills; takes a detail-oriented approach to tasks.
Knowledge of clinical research operations and workflows.
Knowledge of ICH GCP and FDA Code of Regulations.
1-2 years experience in pharmaceutical, academic research organization, clinical research organization, and/or information technology preferred.
Support Specialist Jobs
By Veracross At Wakefield, MA, United States
Industry knowledge of the K-12 private school sector and other education SaaS products a plus
Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits
Manage and prioritize multiple open cases at one time
Identify, update, and maintain internal and external knowledgebases in order to improve support documentation deficiencies
Bachelor’s Degree or equivalent customer service experience
2-3 years experience working in client support in the software industry

Are you looking for an exciting opportunity to make a real difference in the lives of others? We are looking for a Lead Support Specialist to join our team and provide top-notch customer service and technical support. You will be responsible for troubleshooting customer issues, providing solutions, and helping to ensure customer satisfaction. If you are a motivated problem-solver with excellent communication skills, we want to hear from you!

A Lead Support Specialist is responsible for providing technical support and customer service to customers and employees. They are the primary point of contact for technical issues and are responsible for troubleshooting, resolving, and escalating customer inquiries.

What is Lead Support Specialist Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is Lead Support Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a technical support role
• Experience with customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols

What is Lead Support Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and problem-solving techniques

What is Lead Support Specialist Experience?

• 5+ years of experience in a technical support role
• Experience with customer service and technical support
• Experience with troubleshooting and resolving technical issues

What is Lead Support Specialist Responsibilities?

• Provide technical support and customer