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Lead Support Specialist Jobs in Nevada

Kingap Support Specialist Jobs
By NYC Careers At , Manhattan $56,821 - $87,034 a year
Confirming eligibility requirements for all KinGAP families by reviewing KinGAP applications, Expenses Agreements, and supportive documentation for accuracy.
Assisting provider agency staff in determining appropriate documentation required to apply for the Kinship Guardianship subsidy.
Liaising with case planners and supervisory staff providing guidance, recommendations, and follow-ups on completing KinGAP packages.
Speaking with internal and external partners regarding the program eligibility, and dispensing information accordingly.
Reviewing Title IV-E eligibility status of children moving toward Kinship Guardianship.
Preparing unit case records for Kinship Guardianship subsidy initiation after guardianship has been awarded.

Are you looking for an exciting opportunity to make a real difference in the lives of others? We are looking for a Lead Support Specialist to join our team and provide top-notch customer service and technical support. You will be responsible for troubleshooting customer issues, providing solutions, and helping to ensure customer satisfaction. If you are a motivated problem-solver with excellent communication skills, we want to hear from you!

A Lead Support Specialist is responsible for providing technical support and customer service to customers and employees. They are the primary point of contact for technical issues and are responsible for troubleshooting, resolving, and escalating customer inquiries.

What is Lead Support Specialist Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is Lead Support Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a technical support role
• Experience with customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols

What is Lead Support Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and problem-solving techniques

What is Lead Support Specialist Experience?

• 5+ years of experience in a technical support role
• Experience with customer service and technical support
• Experience with troubleshooting and resolving technical issues

What is Lead Support Specialist Responsibilities?

• Provide technical support and customer