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Company | Alliance for Clinical Trials in Oncology |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-07 |
Posted at | 10 months ago |
Purpose/Scope:
The Support Specialist is responsible for providing assistance and support for users, tasks, and projects on the systems team.
Role And Responsibilities
Qualifications and Education Requirements
The Support Specialist is responsible for providing assistance and support for users, tasks, and projects on the systems team.
Role And Responsibilities
- Work effectively with vendor teams to support AFT systems. Specific tasks may include, but are not limited to, documentation of requirements and UAT.
- Conduct system administration as needed, including, but not limited to, user management and system communications.
- Clean up computers; install computer peripherals for users.
- Assist with conducting effective change management.
- Responsible for ticket resolution, including delegation and triaging of tickets as needed.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Help identify and resolve issues; diagnose problems; facilitate appropriate escalation for timely resolution.
- Deliver general support; work on department tasks and projects. Support may include, but is not limited to, supporting department administrative tasks, developing training materials, and conducting user training.
- Walk end users through problem-solving processes.
Qualifications and Education Requirements
- A minimum of a BA/BS degree is required.
- Fully COVID-19 Vaccinated
- Knowledge of clinical research operations and workflows.
- Demonstrated ability to learn new software quickly.
- Ability to effectively present information and communicate complex ideas with technical and non-technical personnel (verbally and in writing).
- Excellent organizational and problem-solving skills; takes a detail-oriented approach to tasks.
- Ability to successfully work both within a team and independently.
- Proficient in Microsoft Office and Google suites.
- Ability to successfully negotiate and collaborate with a wide array of personnel, internally and externally to the organization.
- Demonstrated aptitude for troubleshooting.
- Ability to travel as needed for conferences, etc.
- Knowledge of ICH GCP and FDA Code of Regulations.
- Experience with systems for conducting clinical research.
- 1-2 years experience in pharmaceutical, academic research organization, clinical research organization, and/or information technology preferred.
- Degree in a health, science, or information technology major preferred.
- Match 3% of a Simple IRA.
- 50% Transit or Parking paid
- Tuition Reimbursement
- Annual Employee Bonus Program
- 20 Days PTO, 5 Sick Days & 10 Holidays Off (Already Designated)
- 100% Medical Option, Dental & Vision for employee, with 50% spouse and children - begins on the 1st day of employment
- Annual Cost of Living Increase
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